Todd Theel

Keep excellent communication with the Sales Manager and Senior Sales Representatives.

Keep up to date on all business service product knowledge, old and new technology. Speak with and present to customers and IT staff about the benefits of dedicated fiber, advanced phone systems, Q2Q, Q2IP, TV and Comcast's new 10g service through solution selling.

Train new sales representatives on how to run meetings and key features on business service. Hold refresher trainings for Sales Representatives.

Fill out the IPJ forms for fiber and configurator for the advanced voice. Ensure the order acceptance goes through smoothly.

Connected commercial customers to Comcast Business services such as tv, phone, advanced phone, internet, and various other products.

Did troubleshooting on customer devices, cable wiring, and the plant.

Always set good customer expectations.

Keep excellent metrics.

Connected Residential Xfinity customers to internet, voice, and tv service.

Did troubleshooting on customer's service, wiring, and the plant.

Led and participate in many bulk projects in residential bulk communities, high rise apartments, and university dorms.

Set good customer expectaions.

Maintain excellent metrics.

Ensured slot machines were properly working and generating revenue.

Kept slot machines connected to the server and repaired Cat 5 wiring.

Dealt with customer dicrepancies.

Handled large amounts of money when working overnight.