Todd Thurber
Boise,ID
Summary
Personable, high energy and customer service oriented. I've worked my way around the food industry and can pick things up quickly, and have over 3 years of management experience.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Houston TX Hot Chicken
01.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Kitchen Manager, Server and Bartender
3 Wood Pizza and Pub
02.2021 - 01.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
FOH Lead
Wingstop
01.2020 - 01.2021
- Answered phones and addressed customer reviews and complaints.
Ride Operator and Entertainer
Bristol Renaissance Faire
07.2019 - 09.2019
- Followed safety procedures for operating and loading and unloading guests from small rides.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Did small performances to attract guests to rides.
Sales Representative
Weed Man Lawn Care
08.2018 - 05.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
Shift Lead
Culver's
03.2017 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma -
Lakeview Technology Academy
Pleasant Prairie, WI05.2019
Skills
- Bartending
- Customer Service
- Staff Management
- Inventory Management
Timeline
Assistant General Manager
Houston TX Hot Chicken
01.2024 - Current
Kitchen Manager, Server and Bartender
3 Wood Pizza and Pub
02.2021 - 01.2024
FOH Lead
Wingstop
01.2020 - 01.2021
Ride Operator and Entertainer
Bristol Renaissance Faire
07.2019 - 09.2019
Sales Representative
Weed Man Lawn Care
08.2018 - 05.2019
Shift Lead
Culver's
03.2017 - 08.2018
High School Diploma -
Lakeview Technology Academy
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