Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Todd Vance

San Antonio,TX

Summary

Dynamic professional in marine services with a strong focus on logistics management and enhancing customer experiences. Proven expertise in coordinating maintenance and repairs for a variety of marine vessels, ensuring efficient operations and high levels of client satisfaction.

Overview

24
24
years of professional experience

Work History

Owner/Engineer

Stem to Stern Mobile Marine
San Antonio, Texas
08.2005 - Current
  • Managed day-to-day operations of mobile marine services and repairs.
  • Oversaw scheduling and logistics for service appointments and customer consultations.
  • Coordinated maintenance and repair tasks for various types of marine vessels.

Sr. Field Service Representative

Lennar Homes
San Antonio, USA
10.2023 - 02.2024
  • Managed community relations in Seguin, TX, and Converse.
  • Conducted new home buyer walks with potential clients to address concerns and showcase property features.
  • Assisted the new buyer in identifying imperfections before purchase and scheduled trades to perform repairs before the final walk.
  • Help the new buyer pick out any imperfections before purchase, schedule appropriate trades to perform repairs before the final walk, to have a zero-item final walk.
  • Coordinated meetings with new and existing homeowners to review warranty claims and schedule trades.

Lead Customer Service Representative/Warranty

Bella Vista Homes
San Antonio, USA
01.2021 - 10.2023
  • Executed tasks similar to those at Armadillo Homes, ensuring continuity in service quality.
  • Conducted a thorough walk-through to assess property condition., taking photos, measurements of cracks.
  • Conducted detailed inspections, documenting cracks with photos and measurements.
  • Prepared detailed reports on findings, facilitating effective communication of issues.
  • Carried out the same responsibilities as at Armadillo Homes to ensure service continuity. as with Armadillo Homes.

Field Warranty CSR/Project Manager

Armadillo Homes
San Antonio, USA
01.2019 - 01.2021
  • Inspected new and existing homes to identify warranty issues.
  • Scheduled trades to perform necessary repairs.
  • Oversaw each new home from build to close, ensuring timely completion of all repairs.
  • Hold trades responsible for all work that was done needing repair.
  • Managed 8 different Communities in San Antonio, Converse, Seguin, and Helotes.
  • Prepared daily reports detailing project progress and challenges encountered.
  • Conducted safety meetings on site and in the field.
  • Facilitated meetings with company owners and management staff to discuss project progress and resolve issues.
  • Maintained accurate records of company credit card transactions and submitted monthly reports.

Unlicensed Engineer

Guice Offshore
Lafayette, La.
11.2018 - 02.2019

Executed engine room duties to ensure optimal vessel operation. Conducted fueling operations for vessels, Performed mechanical repairs on equipment,Coordinated transfers of equipment on board and Facilitated monitored engine fluids and components hourly to maintain system integrity. fluids and components hourly.

  • Conducted safety assessments to ensure compliance with industry standards.
  • Collaborated with cross-functional teams to streamline project workflows.

Engineer

Al Copeland Enterprises
New Orleans, Louisiana
10.2002 - 08.2005

Managed operational readiness of 1986 124' Broward yacht.

Oversaw engine room operations on board "Cajun Princess" with 3 1000 HP CATS and 2 65 Kw Northern Lights generators. At dock and while underway. Repaired engine components on all engines, cold water chillers, pumps, and electrical systems.

  • Designed innovative systems to enhance operational efficiency in food production.
  • Collaborated with cross-functional teams to improve product quality and consistency.
  • Implemented safety protocols to ensure compliance with health regulations.

Education

High school diploma -

Churchill High School
San Antonio, TX

Skills

  • Field Service
  • Project Management
  • Troubleshooting
  • Technical expertise
  • Equipment Repair
  • Electrical Experience
  • Logistics Management
  • Vendor Coordination
  • Quality control
  • Help Desk
  • Network Support
  • Engine maintenance
  • Marine repair
  • Project estimating
  • Budget administration

Assessments

Sales skills, Proficient, 07/01/24, Influencing and negotiating with customers. Full results: Proficient.

Timeline

Sr. Field Service Representative

Lennar Homes
10.2023 - 02.2024

Lead Customer Service Representative/Warranty

Bella Vista Homes
01.2021 - 10.2023

Field Warranty CSR/Project Manager

Armadillo Homes
01.2019 - 01.2021

Unlicensed Engineer

Guice Offshore
11.2018 - 02.2019

Owner/Engineer

Stem to Stern Mobile Marine
08.2005 - Current

Engineer

Al Copeland Enterprises
10.2002 - 08.2005

High school diploma -

Churchill High School
Todd Vance