Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients. Comfortable working independently as a manager, leader and as collaborative team member. Applies business acumen, experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
Owner
Fox Valley Home Improvement Services
Surprise, USA
07.2023 - 10.2024
Started my own home improvement business
Experience in all types of trades from electrical, hvac, plumbing, drywall, flooring, carpentry, paint, etc in the last few years
Oversaw budgeting and financial management.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Implemented quality assurance processes to ensure product excellence.
Reviewed legal documents related to business operations.
Created marketing campaigns to attract new customers.
Collaborated with other owners on joint ventures and shared resources.
Ensured compliance with local, state, and federal regulations.
Maintained relationships with existing clients by providing superior customer service.
Ensured compliance with applicable laws and regulations related to business operations.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Set pricing structures according to market analytics and emerging trends.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Low Voltage Technician
DISH NETWORK
Sleepy Eye, USA
06.2019 - 07.2023
Received an award for being the top technician in one of seven categories each year
Team lead and trainer
Generated, produced sales at point of contact
Programmed access control systems using manufacturer software applications.
Calibrated instruments used in testing low voltage systems.
Completed daily reports on tasks performed during service visits.
Resolved complex technical issues with minimal supervision from senior technicians.
Conducted site surveys to determine customer requirements.
Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
Troubleshot electrical circuits in order to identify the root cause of system malfunctions.
Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
Assisted in training junior technicians on proper methods for installing low voltage equipment.
Configured network switches, routers and wireless access points.
Kept detailed inventory records of parts and materials and took note of potential shortages or problems.
Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.