Todd Wallace

• Build customer relationships by traveling to customer locations for parts and service.
• Sells and markets parts and service sales such as extended warranties, parts, stocking plans and special monthly parts promotions.
• Performs follow-up calls at customer locations on complete goods, major parts and service
• Addresses customer concerns and resolves problems effectively and satisfactorily.
• Participates in product presentation at customer clinics, pre-expo meetings, John Deere Days and meetings held outside the dealership.
• Provides limited technical support where applicable or requested by management.

• Review, edit and sign all reports originated by section personnel and forward ot the respective section and/or agency
• Continuously evaluate operation, and take appropriate actions to improve operating efficiency, cost effectiveness, and service delivery
• Fulfill administrative reporting requirements
• Schedule, train, discipline and conduct performance evaluations for all animal control officers.
• Keep immediate supervisor informed of the status of the section, and all notable events.

• Investigated and gathered information regarding animal-related complaints.
• Prepared for prosecutions related to animal treatment and gave evidence in court.
• Captured stray animals, provided housing and care of homeless animals.
• Wrote reports of activities and maintained files of impoundments and dispositions of animals.
• Acted as a team leader, delegated tasks and providing feedback.

Cardiothoracic Surgery Department

• Handled administrative requirements, maintained records and submitted operational reports.
• Maintain supplies and budget for the department
• Maintain training and readiness of staff
• Manage data input for Society of Thoracic Surgeons National Data Base
• Member, Medical Disaster Assistance Response Team

Pediatric Clinic

• Handled administrative requirements, maintained records and submitted operational reports.
• Coordinate patient care with other clinics
• Manage clinic supplies
• Perform all blood draws and IV therapy for all pediatric patients
• Assist doctors with minor procedures
• Member, Forward surgical team

Medical/Surgical Ward

• Provide total patient care including, IV starting and maintenance, blood draws, wound care and charting patient progress in medical records.
• Performed medical records management, including filing, organizing and scanning documents.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Member, Forward Surgical Team