Todd Mackall Jr.
Upper Marlboro,MD
Summary
I am an ambitious, diligent and highly productive employee. Recently completed a Cybersecurity boot camp sponsored by Old Dominion University, which equipped me with hands-on experience in areas such as Active Directory, Virtual Machines and Network Security. In addition to being an effective communicator, I am also a tam player. Having strong problem-solving abilities enables me to address touch challenges in a proactive manner. The opportunity to join your organization and contribute to its continued growth is one on I am looking forward to.
Overview
1
1
Certification
Work History
IT Technical Support Intern
Blount Solutions
Upper Marlboro, MD
2024 - Current
- Set up new computers and devices, as well as installing software.
- Cabling ethernet ports and cable connections to provide optimal connectivity
- Installation and configurations wireless access points.
- Provide expert customer service and assess best practices to establish effective network infrastructure.
Marketing Representative
Presidential Exteriors
Rockville, MD
2023 - 2023
- Effectively communicate and maintain client relationships and support.
- Participate in weekly sales call, monthly sales meetings and training as required.
- Utilize outbound marketing initiatives in order to source new clients
Call Center
BrightKey Inc.
Annapolis, MD
2021 - 2022
- Document and track client inquires to ensure timely resolutions and follow-up.
- Troubleshoot technical issues, detect patters and communicate defined escalation path regarding persistent problems.
- Providing suggestions for the improvement of technical practices as a means of continuously improving the clients' experience
Education
Business
North Carolina A & T State University
Greensboro, NCSkills
- CompTIA Security
- Windows Client 7 and 10, Linux
- VLANs, Static routing, DHCP, Subnetting, RIP
- PowerShell, Python
- VirtualBox, Snort IDS, Active Directory
- Port Security, Wireshark SEIM, SNMP
Certification
- Cyber Security Certificate
- CmmpATIA Security+
Timeline
IT Technical Support Intern
Blount Solutions
2024 - Current
Marketing Representative
Presidential Exteriors
2023 - 2023
Call Center
BrightKey Inc.
2021 - 2022
Business
North Carolina A & T State University