TOHIDUL ISLAM

• Supervised daily team operations at the Protein Bar, ensuring strict compliance with safety protocols, hygiene standards, and company procedures.
• Optimized workflow processes to improve service speed and reduce operational downtime, resulting in smoother customer flow and increased productivity.
• Provided hands-on training and mentorship to junior staff, helping them develop product knowledge, customer service skills, and workplace confidence.
• Conducted regular performance evaluations and delivered constructive feedback to support employee growth, strengthen team effectiveness, and maintain high-quality service.

• Supervised team operations to ensure adherence to safety protocols and operational standards.
• Implemented process improvements that elevated service quality and customer satisfaction levels.
• Coordinated training sessions for new hires, ensuring seamless onboarding and integration into team culture.
• Monitored inventory levels, optimizing stock management to prevent shortages or excesses.

• Developed scheduling strategies that maximized labor efficiency while meeting operational demands.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding practical solutions.

• Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints. Provide ongoing training as needed regarding new products, promotions, policies etc. Compliance with all federal, state and local labor laws.

•Dunkin Donuts is a chain of coffee and baked goods restaurants that offers more than 50 varieties of doughnuts, including premium beverages, bagels, and breakfast sandwiches

•Aarong – Bengali for ‘village fair’ – is Bangladesh’s most popular lifestyle retail chain

YELLOW leverages Beximco's expertise in design, product development, and manufacturing, tapping into Beximco's international design team comprising fashion professionals from Europe, USA, and South Asia. Since these designers work closely with successful international retailers such as Zara, Calvin Klein, Tommy Hilfiger, and American Eagle

•Sailor celebrates all festivals and seasons with an extraordinary collection of products that are designed in-house as we have one of the largest design teams to deliver a fabulous new fashion every season.

•APEX has the largest footwear retail operations in the country.Apex is the pre-eminent footwear retail brand in Bangladesh and has won the “Most Loved Retail Shoe Brand’ award for three consecutive years in 2019, 2020, and 2021