Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Timeline
Generic
Toi Seamster

Toi Seamster

Oklahoma City,Ok

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while also achieving all individual sales goals.

Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Knowledgeable Customer Service Experience with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.

Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.

Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Member Service Representative

Costco Member Center
06.2023 - 05.2025
  • Logistics and Chat trained
  • Phone and Chat expert with a proven ability to de-escalate customer issues, coordinate with resources to problem solve and find solutions for Costco members.
  • Proficient with individual and multiple chats, implementing policies and procedures and following Costco guidelines.
  • Team player, adept at working with customers, team members, and management to effect operational and technical solutions to customer requirements.
  • Assisted customers with account inquiries and resolved service issues efficiently.
  • Educated members on product offerings and benefits to enhance customer satisfaction.
  • Processed member transactions accurately while maintaining compliance with company policies.
  • Collaborated with team members to streamline service processes and improve workflow efficiency.
  • Managed member feedback to identify areas for service improvement and implement solutions.
  • Utilized CRM software to track interactions and maintain up-to-date member records.
  • Conducted follow-up communications to ensure resolution of issues and bolster member loyalty.
  • Supported training initiatives for new staff by sharing knowledge of best practices in service delivery.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Pizza Dough Maker

Flix Brewhouse
08.2022 - 03.2023
  • Prepared and mixed high-quality pizza dough according to standardized recipes.
  • Maintained cleanliness and organization of work area to ensure compliance with health regulations.
  • Monitored dough fermentation process to achieve optimal texture and flavor consistency.
  • Operated industrial mixers and other equipment safely and efficiently during production shifts.
  • Collaborated with kitchen staff to streamline dough preparation workflows for peak service times.
  • Assisted in training new employees on proper dough-making techniques and equipment usage.
  • Implemented quality control measures to uphold product standards during dough production stages.
  • Adapted quickly to changing orders and kitchen demands while maintaining productivity levels.
  • Enhanced dough quality by consistently following precise recipes and mixing techniques.
  • Adapted to various dietary requirements by creating specialty doughs such as gluten-free or whole wheat options upon request.
  • Optimized inventory management by regularly monitoring ingredient levels and communicating needs to supervisors for timely replenishment.

Bakery Worker

Golden Corral Buffet and Grill
10.2018 - 08.2022
  • Operated bakery equipment to prepare and bake various bread and pastry products.
  • Maintained cleanliness and organization in work area to ensure compliance with health regulations.
  • Assisted in inventory management by tracking ingredient usage and restocking supplies as needed.
  • Collaborated with team members to meet production deadlines and maintain quality standards.
  • Implemented new techniques for decorating cakes and pastries, enhancing presentation quality.
  • Monitored baking processes to ensure consistent texture, flavor, and appearance of finished goods.
  • Developed efficient workflows that reduced downtime during peak production hours, improving overall productivity.
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.

Education

Associate of Applied Science - Computer Information

University of Central Oklahoma
Edmond, OK
04-2017

Skills

  • Quick Learner
  • Very adaptive in any environment
  • Eagerness to learn as much as possible about Costco
  • Ability to connect with members and positively contributing to the member experience
  • Call center experience
  • Customer support
  • Financial transactions
  • Relationship building
  • Customer service
  • Transaction processing
  • Dispute resolution
  • Account management
  • Issue resolution
  • Escalation handling
  • Complaint handling
  • Product recommendations
  • Client education
  • Sales strategy
  • Service upselling
  • Service recommendations
  • Product sales
  • Database maintenance

COMMUNICATION

Strong written and verbal communication skills, including the ability to de-escalate members in high stress scenarios, as well as communicating to the management about improvements or concerns I as an employee might have.

LEADERSHIP

Ability to ensure customer satisfaction through handling of product returns and exchanges, while following standard company policy and leading by example.

Timeline

Member Service Representative

Costco Member Center
06.2023 - 05.2025

Pizza Dough Maker

Flix Brewhouse
08.2022 - 03.2023

Bakery Worker

Golden Corral Buffet and Grill
10.2018 - 08.2022

Associate of Applied Science - Computer Information

University of Central Oklahoma

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