Tina Rodriguez
Union Gap,WA
Summary
Versatile Service Clerk bringing 12 years of experience in various service departments, with focus on efficiency, accuracy, and adaptability. A reliable team player with strong communication and problem solving skills. Proven ability to quickly adjust to new environments and contribute to team success. Committed to continuous learning, professional growth, and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
Service Clerk
Costco Member Service Center
10.2013 - Current
- Resolved T1 escalated calls with professionalism, ensuring high customer satisfaction by addressing complex issues efficiently.
- Identified and resolved T2 standard member order issues by coordinating with vendors, buyers, and supporting departments.
- Adapted to various, including Promo Price Match Team, SME (Subject Matter Expert), MOST (Manual Order Support Team).
- Cross-trained and supported other customer service departments such as Canada, T2 Appliance.
- Mentored new hires in navigating systems and protocols, fostering collaboration within the call center.
- Facilitated compliance efforts by overseeing the signing of CCPA (California Consumer Privacy Act) agreements with vendors.
- Certified in Costco Logistics effectively coordinating delivery and pickup services for members.
- Reduced furniture return rates by proactively educating our members on alternative solutions through outbound calls as part of the T2 Furniture Save The Sale Team, improving customer satisfaction and retention.
Seasonal ECommerce Operations Returns Clerk
Costco Wholesale Corp
10.2024 - 01.2025
- Processed 13,023 Promo Price Matches, ensuring swift and accurate customer resolutions, leading to enhanced satisfaction and efficiency during peak season.
- Responded to and resolved peer inquiries via Returns chat, improving response times and service quality.
- Investigated and resolved Return form issues, ensuring compliance with company policies and reducing errors.
- Verified and submitting Bullion Claims, contributing to accurate financial reconciliation and minimizing discrepancies.
- Trained and mentored new seasonal clerks on Promo Price Match policies and procedures, improving team competency and efficiency.
Education
High School Diploma -
A.C Davis High School
Yakima, WA2007
Skills
- Excellent written and verbal communication
- Strong work ethic
- Organized
- Ability to work with team and independently
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptability and Flexibility
Timeline
Seasonal ECommerce Operations Returns Clerk
Costco Wholesale Corp
10.2024 - 01.2025
Service Clerk
Costco Member Service Center
10.2013 - Current
High School Diploma -
A.C Davis High School
Similar Profiles
Kailee TaylorKailee Taylor
Operations Supervisor at Costco Member Service CenterOperations Supervisor at Costco Member Service Center
DAYSE ELENA CANALESDAYSE ELENA CANALES
Ecommerce/Membership Processing Clerk at Costco Logistics/Member Service CenterEcommerce/Membership Processing Clerk at Costco Logistics/Member Service Center
Anna JacksonAnna Jackson
Customer Service Representative II at Kaiser Permanente Member Service Contact CenterCustomer Service Representative II at Kaiser Permanente Member Service Contact Center