Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Kelly

Oklahoma City

Summary

To grow with a stable company that utilizes the skills I have to the best advantage for both my employer and my own personal development. Knowledge in Microsoft Office expert (excel, word, PowerPoint)


Overview

11
11
years of professional experience

Work History

Travel Agent

Costco Travel
12.2024 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Service Clerk

Costco Order processing Support Team
10.2023 - 12.2024
  • As part of Loss Prevention, OPST supports our Contact Center in resolving member issues associated with eCommerce transactions, with a focus on protecting Costco's bottom line and reducing the impact of fraud on our members.

Service Clerk

Costco Security Coordinator
05.2022 - 10.2023
  • Assists with loss prevention efforts for both security and safety at the Member Service Center.
  • Secures premises and personnel by patrolling property and monitoring surveillance equipment and access points.
  • Records observations, information, occurrences, and surveillance activities in Daily Activity Report.
  • Conducts facility security patrols, including all parking lots, building exterior and interior, and reports discrepancies and security concerns to management.

Customer Service

Costco Member Service Center
10.2021 - 05.2022
  • Assists Costco members via inbound calls and chat
  • Can include, but not limited to, researching membership issues, product information and safety questions, support with membership and billing
  • Provide excellence in member service.

Area Manager

Amazon AMZL
06.2020 - 01.2021
  • Salary Area Manager
  • Team Leader
  • Written reports and daily meetings

RSP PICK P.A.

Amazon OKC1 Launch
12.2018 - 06.2020
  • OKC1 launch August 2019, transferred from NJ for OKC1
  • Run stand ups & ensure all AAs are at the right stations
  • Ensure we have tote runners to fill buffets for ARSAW stations
  • Ensure that all TOT gets coded and that all ICQA counters are doing the appropriate counts based on Back Log
  • Maintain critical role of SCC keeping it between 90-100% as network compliance

PIT driver/picker

CVS Distribution Center
01.2017 - 01.2018

Seasonal Tier III/ AMB

Amazon FC
01.2015 - 01.2017
  • Qualified to work in inbound/receive and outbound/shipping.
  • Responsibilities included stowing inventory; picking orders; PIT Trained; Stow Ambassador; Water Spider; Problem Solver; Process Guide;
  • Set a record as the top stower in New Jersey at 770 UPH

Education

High School Diploma -

Somerset County Vo-tech
Bridgewater, NJ
06-2014

Skills

  • Data entry
  • Microsoft Excel proficiency
  • Payroll processing
  • Policy enforcement
  • Customer service
  • Operations management
  • Problem-solving
  • New hire processing
  • Payroll administration

Timeline

Travel Agent

Costco Travel
12.2024 - Current

Service Clerk

Costco Order processing Support Team
10.2023 - 12.2024

Service Clerk

Costco Security Coordinator
05.2022 - 10.2023

Customer Service

Costco Member Service Center
10.2021 - 05.2022

Area Manager

Amazon AMZL
06.2020 - 01.2021

RSP PICK P.A.

Amazon OKC1 Launch
12.2018 - 06.2020

PIT driver/picker

CVS Distribution Center
01.2017 - 01.2018

Seasonal Tier III/ AMB

Amazon FC
01.2015 - 01.2017

High School Diploma -

Somerset County Vo-tech

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