Toi'e Jones
Millersville,MD
Summary
Dedicated Customer Service Specialist with a track record of providing top-notch client support and maintaining high levels of customer satisfaction and loyalty. Expertise in effective issue resolution and attentive service. Thrives in fast-paced environments and adapts to last-minute changes. Highly skilled in communication, teamwork, problem-solving, multitasking, and maintaining positive relationships with customers.
Overview
17
17
years of professional experience
Work History
Bartender
Baltimore Orioles Stadium
Baltimore Orioles Stadium, MD
02.2018 - Current
- Prepared alcoholic and non-alcoholic beverages in a fast-paced environment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Customer Service Representative
Fed Ex Express
, MD
10.2015 - Current
- Demonstrated effective communication skills by quickly responding to customer inquiries through various channels including calls, chats and emails.
- Assisted customers by providing accurate information concerning products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner and ensure timely delivery of products and services.
- Collaborated with multiple teams to deliver tailored solutions for intricate issues that aligned with customer expectations.
- Recommended changes to the team based on data-driven analysis of customer feedback, resulting in increased efficiency and service quality.
- Tracked order progress to ensure prompt delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Ensured smooth team communication by providing guidance to junior colleagues.
Bartender
Hard Rock Cafe
, MD
01.2008 - 09.2016
- Delivered exceptional beverage service by consistently following recipe guidelines and accommodating customer preferences at diverse establishments including Hard Rock Cafe, Red Robin, Bobby McKey's Dueling Piano Bar, and Gaylord Entertainment Company.
- Maintained high sanitation standards for bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently utilizing POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Maintained compliance with regulations for responsible alcohol service as mandated by the state.
- Participated in ongoing training programs.
- Managed cash drawer and ensured accuracy of funds received at the end of each shift
- Developed good working relationships with fellow employees through effective communication.
- Upsold customers from shelf to premium brands to help boost sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Thrived in a fast-paced work environment.
- Acknowledged repeat customers by name and highlighted latest promotions.
Education
Bachelor of Arts - Finance
Ashford University
San Diego, CA05-2019
Bachelor of Arts - Accounting
Prince George's Community College
Upper Marlboro, MD08-2006
Skills
- Call Management
- Payment Processing
- Route Management
- Client Relations
- Problem-solving abilities
- Order Fulfillment
- Customer Service
- Positive and professional
- Complaint Handling
- Quality Assurance Controls
- Courteous demeanor
- Multi-Task Management
Timeline
Bartender
Baltimore Orioles Stadium
02.2018 - Current
Customer Service Representative
Fed Ex Express
10.2015 - Current
Bartender
Hard Rock Cafe
01.2008 - 09.2016
Bachelor of Arts - Finance
Ashford University
Bachelor of Arts - Accounting
Prince George's Community College