Toka Howard

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
• Conducted detailed risk assessments for public events, ensuring safety measures were in place.
• Led team in conducting safety audits, identifying and mitigating risks across various public venues.
• Attended public gatherings to maintain order.
• Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
• Conducted comprehensive risk assessments for events and facilities, implementing appropriate security measures to ensure public safety.
• Responded to emergency calls efficiently, providing immediate assistance and coordinating with others.
• Reduced incident response times by implementing optimized dispatch system.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Checked in and stocked inventory throughout facility.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Reported vandalism or other damage to property to supervisor.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Reported damages and hazardous conditions to management for further action.
• Kept building spaces premises clean inside and outside.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Counted cash in register drawer at beginning and end of shift.
• Reviewed and resolved differences between accounting information and cash drawer.
• Greeted customers and responded to requests for information.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Answered questions about store policies and concerns to support positive customer experiences.
• Processed credit card, EBT, and gift certificate payments with electronic computer system.
• Educated customers on promotions to enhance sales.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Answered phone promptly and directed incoming calls to correct departments.

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Set up glassware, liquor and other necessary supplies for special events.

• Created attractive bar displays by strategically arranging bottles and glasses.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.