Toki Cambrice
Chalmette,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Financial Counselor position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Ochsner Hospital
12.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Host
Aramark
04.2016 - 12.2021
- Answered customer questions about menu information.
- Took orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting patients as I enter the rooms.
- Provided exceptional customer service by attentively listening to patients needs and promptly addressing any concerns or issues.
Front Desk Receptionist
Metropolitan Health Group
02.2011 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Marion Abramson
New Orleans, LA05.2000
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
Timeline
Patient Access Representative
Ochsner Hospital
12.2021 - Current
Host
Aramark
04.2016 - 12.2021
Front Desk Receptionist
Metropolitan Health Group
02.2011 - 02.2017
High School Diploma -
Marion Abramson
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