Toko Mori
New York,NY
Summary
Proven hospitality professional with extensive experience, notably as a Lead Barista at ITOEN, where I excelled in inventory management and mentorship, significantly enhancing customer satisfaction. Skilled in Japanese fluency and graphic design, I combine friendly and outgoing demeanor with exceptional time management to deliver outstanding service.
Overview
4
4
years of professional experience
Work History
Lead Barista
ITOEN
11.2022 - 04.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Mentored new staff members on proper techniques for matcha preparation and milk steaming, ensuring high-quality beverages.
- Created wide variety of hot and cold drinks, as well as ice cream in average shifts with consistently positive customer satisfaction scores.
- Contributed to the high end establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Restaurant Server
Kamiishi
05.2020 - 04.2024
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sushi Helper
Tanamachi
04.2021 - 01.2023
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Cafe Server
Delice Tart And Cafe
01.2021 - 01.2022
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Operated cash registers to process cash, credit and debit transactions.
- Created cappuccinos, iced coffees, teas and lattes for customers.
- Controlled line and crowd with quick, efficient service.
Education
Mass Media - Digital Media
Doshisha Womens College
Kyoto, Japan03.2024
Skills
- Available Weekends
- Friendly and outgoing
- Hospitality service expertise
- Graphic Design
- Time Management
- Opening and closing duties
Being with animals
I am the main caretaker for my dog. Taking him on walks, and making sure he is fed. I also take care of my cat with my family.
Languages
Japanese
Native or Bilingual
Timeline
Lead Barista
ITOEN
11.2022 - 04.2024
Sushi Helper
Tanamachi
04.2021 - 01.2023
Cafe Server
Delice Tart And Cafe
01.2021 - 01.2022
Restaurant Server
Kamiishi
05.2020 - 04.2024
Mass Media - Digital Media
Doshisha Womens College
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