Tolanda Jordan
Warner Robins,GA
Summary
Experienced management professional with 7+ years in customer service. Skilled in optimizing workflows and fostering effective communication with diverse stakeholders. Strong adherence to policies and procedures ensures consistent service quality. Dedicated to maintaining patient privacy and confidentiality standards.
Overview
12
12
years of professional experience
Work History
Specialized Services Call Agent
Walgreens Boots Alliance
07.2023 - 05.2025
- Resolved customer inquiries and issues efficiently through high-volume inbound call management.
- Conducted training for new team members on best practices in call handling and service.
- Enhanced service delivery by collaborating with cross-functional teams.
- Utilized CRM systems to document interactions and identify opportunities for process improvement.
Full Time Student
Ultimate Medical Academy
08.2021 - 05.2023
- Exhibited self-direction and accountability in personal actions.
- Consistently prepared for class and completed assignments on time.
- Adapted to new technology while effectively utilizing available resources.
- Established realistic expectations to improve personal productivity.
Package Handler
Walmart
09.2020 - 08.2021
- Delivered accurate and prompt loading, unloading, and processing of packages.
- Performed quality checks to ensure freight integrity.
- Maintained a clean work environment to comply with safety regulations.
- Collaborated in a dynamic setting to achieve timely completion of tasks.
Manager / Key Holder
Shane’s Rib Shack
05.2013 - 09.2020
- Oversaw daily operations by supervising up to 12 associates during opening and closing shifts.
- Monitored incoming and outgoing phone calls to improve communication efficiency.
- Developed staff schedules, managed supply orders, and processed bank deposits.
- Executed corporate policies and service standards to guarantee high-quality service.
- Analyzed records concerning production, payroll, and shipping for operational insights.
- Handled all aspects of hiring, training, and terminating employees to optimize team performance.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL05.2023
Skills
- Human resources expertise
- Organizational improvements strategies
- Effective interpersonal communication
- Verification of insurance claims
- Leadership and management practices
- Medical administrative functions
- Billing procedures for insurance claims
- Management of health records
- Understanding of medical terminology
- Proficient in EHR systems
- Proficient in EMR systems
- Processing CMS-1500 forms
- Handling co-payments efficiently
- UB-04 form processing
ADDITIONAL EXPERIENCE
- American Deli – Warner Robins, GA | Manager / Key Holder
- Serve as a Private Caregiver for 2+ years
- 07/2011 – 04/2013
Timeline
Specialized Services Call Agent
Walgreens Boots Alliance
07.2023 - 05.2025
Full Time Student
Ultimate Medical Academy
08.2021 - 05.2023
Package Handler
Walmart
09.2020 - 08.2021
Manager / Key Holder
Shane’s Rib Shack
05.2013 - 09.2020
Associate of Science - Healthcare Management
Ultimate Medical Academy