Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TOLULOPE OMOJARO

Houston,TX

Summary

An active listener, always paying attention, responding promptly and mirrored customers pace, confident, leads the call as the expert keep interaction OnTrack, showing empathy, demonstrates emotional understanding of the customers experience and perspective. Multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

Flagstar Bank
04.2021 - Current
  • Managed over 75 inbound and outbound customer calls per day
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Guided customers through troubleshooting, navigating company site and using services.
  • Assisted customers with making payments or completing orders in system.
  • Asked customers questions to determine, verify and solve common problems
  • Drafted written correspondence and sent electronic information to customers regarding billing information and payment history.

Customer Service Cashier

International Foods Grocery
09.2018 - 03.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized various software applications to process customer orders.

Senior Medical Representative

ELBE PHARMACEUTICALS
02.2013 - 06.2018
  • Managed smooth and effective communication among physicians, patients, families and staff.
  • Demonstrated medical products to new and existing customers.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Established and maintained professional relationships with medical professionals to promote lucrative business opportunities.

Education

Bachelor of Science - APPLIED CHEMISTRY

FEDERAL POLYTECHNIC
EDE OSUN STATE NIGERIA
08.2011

Skills

  • Exceptional interpersonal and communication skills, enabling effective engagement with customers and team members
  • Proven ability to handle challenging customer situations with empathy and professionalism, resulting in positive outcomes
  • Strong analytical and problem-solving abilities, with focus on identifying root causes and implementing proactive solutions
  • Proficient in utilizing CRM software, salesforce, Microsoft Office Suite, and adept at quickly adapting to new technologies
  • Outstanding organizational skills, allowing to prioritize tasks and meet tight deadlines
  • Call Volume and Quality Metrics
  • Closing Procedures

Certification

  • Licensed All lines insurance adjuster -

Timeline

Customer Experience Associate

Flagstar Bank
04.2021 - Current

Customer Service Cashier

International Foods Grocery
09.2018 - 03.2021

Senior Medical Representative

ELBE PHARMACEUTICALS
02.2013 - 06.2018

Bachelor of Science - APPLIED CHEMISTRY

FEDERAL POLYTECHNIC

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