Tom Cooper
Canal Fulton
Summary
Serviced-focused Executive Director dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
34
34
years of professional experience
Work History
Executive Director - Human Resources
Chick-fil-A
09.2022 - Current
- Encouraged leadership and team members to meet daily sales goals
- Managed daily operations of the business from labor cost to food cost to build guest loyalty through "perfect food and "perfect service".
- Set monthly, quarterly and yearly financial goals for the store.
- Scheduled weekly meetings with executive leadership to discuss results.
- Built strong relationships with team members and guests, providing regular updates on store progress and encouraging their feedback to improve productivity.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Handled customer relations issues, enabling quick resolution, and customer satisfaction.
Pro Services
Lowes Home Improvement
01.2022 - 09.2022
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Employee of the month for two consecutive months due to recognitions for highest sales and suggested sign up for loyalty program.
General Manager and Shareholder
BJ's Restaurant & Brewhouse
10.2001 - 11.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Ensured positive guest experience by creating a fun ambiance for my team while ensuring guest satisfaction.
- Responsible for sanitation and safety of team members and guests.
- Providing Gold Standard food and beverage.
- Hiring team members and guiding them through on-boarding process.
- Thorough training of team members on BJs Culture and Systems
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Manager
In N Out Burger
02.1991 - 10.2001
- Responsible for daily duties such as opening and closing duties of the restaurant.
- Daily Prep of food items to ensure the freshest product is delivered to our guests.
- Controlled costs for labor, capital assets, and inventory purchasing.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Industrial Technology
California State University - Los Angeles
Los Angeles, CA09.1992
Associate of Science - Commercial Flight
Mount San Antonio
06.1990
Associate of Science - Air Traffic Control
Mt San Antonio College
Walnut, CA06.1990
Skills
- Records Organization and Management
- Recruitment and Hiring
- Customer Service Management
- Quality Assurance
- Sales Tracking and Promotion
- Team and Manager Development
- Team Leadership and Employee Motivation
- Inventory Tracking and Management
- Calendar/Deadline Management
- Multitasking and Prioritization
Timeline
Executive Director - Human Resources
Chick-fil-A
09.2022 - Current
Pro Services
Lowes Home Improvement
01.2022 - 09.2022
General Manager and Shareholder
BJ's Restaurant & Brewhouse
10.2001 - 11.2021
Manager
In N Out Burger
02.1991 - 10.2001
Bachelor of Science - Industrial Technology
California State University - Los Angeles
Associate of Science - Commercial Flight
Mount San Antonio
Associate of Science - Air Traffic Control
Mt San Antonio College
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Jarrod SchnabelJarrod Schnabel
Project Manager at Hilscher-clarke ElectricProject Manager at Hilscher-clarke Electric