Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Tom Daly

McLean,VA

Summary

Dedicated Customer Service Representative with proven skills in active listening and relationship building. Adept at resolving inquiries effectively to enhance customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Jersey Mike's Subs
Falls Church, VA
01.2023 - 08.2025
  • Assisted customers with menu selections and order customization to enhance satisfaction.
  • Resolved customer inquiries and complaints promptly, ensuring positive dining experiences.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Processed transactions accurately using point-of-sale systems for efficient service delivery.

Customer Service Representative

Cava Grill
McLean, VA
04.2022 - 08.2022
  • Monitored inventory levels and communicated restocking needs to management effectively.
  • Provided feedback on menu items based on customer preferences and suggestions for improvement.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Political Science

Baylor University
Waco, TX
05-2028

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Problem resolution
  • Complaint resolution

Interests

  • Gym Workouts
  • I participate in various sports activities for physical activity, camaraderie, and personal growth

Timeline

Customer Service Representative

Jersey Mike's Subs
01.2023 - 08.2025

Customer Service Representative

Cava Grill
04.2022 - 08.2022

Bachelor of Arts - Political Science

Baylor University
Tom Daly