Tom Dougherty
Parrish
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Business Analyst
Kentro
Tampa
12.2025 - Current
- Gather and translate business and technical requirements into workflows, documentation, and system improvements.
- Developed dashboards and financial tracking tools that facilitated data-driven leadership decision-making.
- Manage budget formulation, forecasting, spend plans, and compliance with government fiscal policies.
- Supported SOCOM EDAT program through business process analysis, financial oversight, and operational coordination to enhance program effectiveness.
- Coordinated with government officials, managed events, and oversaw performance dashboards as Chief of Staff, ensuring alignment with program objectives.
- Supported operations for DoD SOCOM EDAT program
Operations Officer
NJ Army National Guard
07.2024 - Current
- Led training and operational readiness for over 100 soldiers, enhancing overall mission preparedness.
- Oversee accountability and maintenance of $24M+ in equipment.
- Provided critical support and intervention services as primary suicide intervention officer in South Jersey.
- Facilitated leadership in optimizing water purification processes across the state.
Logistics Officer (Quartermaster)
NJ Army National Guard
09.2021 - 02.2026
- Managed logistics operations overseeing $8M+ in property book equipment to ensure operational readiness.
- Directed personnel and supply chain operations to enhance mission readiness and achieve successful mission outcomes.
- Led state active-duty disaster relief mission supporting 500,000+ civilians.
Business Analyst
Pinellas County Clerk of Court
Clearwater
03.2023 - 10.2025
- Delivered strategic reports to senior leadership, guiding improvements in training and resource allocation.
- Led workforce performance analytics and integrated systems to enhance operational insights.
- Implemented automation initiatives reducing manual workload by 30%.
Test Security Analyst
ETS
06.2021 - 02.2023
- Investigated 2,800+ cases of testing irregularities and security breaches, enhancing detection and response protocols.
- Conducted forensic and statistical analyses to identify anomalies, informing security strategies.
- Prepared investigative documentation and recommended actions to leadership, supporting informed decision-making.
UH-60 Blackhawk Mechanic
NJ National Guard
02.2015 - 08.2021
- Maintained and repaired UH-60 aircraft systems, ensuring operational readiness and safety.
- Developed SOPs and forecasting tools, streamlining maintenance operations and enhancing team efficiency.
- Diagnosed mechanical issues in military vehicles and equipment.
- Conducted routine maintenance on engine systems and components.
- Repaired hydraulic systems and ensured proper functionality.
Sales Strategic Analyst
VoiceComm, LLC
09.2018 - 06.2021
- Analyzed KPIs for 7,000+ accounts, advising C-suite on strategic revenue decisions.
- Identified growth opportunities, enhancing ROI by over $1M.
- Analyzed market trends to inform strategic planning and decision-making.
- Developed reports on product performance for internal stakeholders.
- Collaborated with cross-functional teams to align strategies and initiatives.
Account Manager
VoiceComm, LLC
04.2016 - 10.2018
- Cultivated 1,000+ accounts while developing 500 new accounts that contributed to sales growth.
- Managed 500+ accounts generating $750K+ in annual sales.
- Enhanced B2B/B2C engagement through targeted multi-channel communication strategies.
- Created analytical sales-trend spreadsheets that supported accurate forecasting.
Manager of Strategic Partnerships
ShopKeep POS
07.2013 - 09.2014
- Led partnership initiatives with 1,000+ ISOs, driving revenue growth through strategic collaboration.
- Developed reseller incentive programs and trained teams on SaaS solutions, enhancing partner engagement and support.
- Developed strategic partnerships to enhance customer engagement and brand visibility.
- Collaborated with cross-functional teams to align partnership goals with company objectives.
- Identified market trends to inform strategic planning and partnership opportunities.
Marketing Coordinator
ShopKeep POS
04.2013 - 12.2013
- Coordinated nationwide tradeshow operations, enhancing brand visibility and gathering competitive insights.
- Supported development of marketing strategies, contributing to effective product promotion.
- Coordinated marketing campaigns across multiple channels for retail software solutions.
- Managed social media accounts to engage and inform target audiences effectively.
- Developed content for newsletters, blogs, and promotional materials to enhance brand presence.
Education
Doctor of Business Administration (DBA) -
Thomas Edison State University
01.2025
MBA - Data Modeling & Database Administration
Thomas Edison State University
01.2022
Master of Science - Information Technology – Cybersecurity (Critical Infrastructure)
Thomas Edison State University
Trenton, NJ01.2019
BA - Music
Rutgers University
01.2010
Skills
- Business Analysis
- Requirements documentation
- Financial forecasting
- Data integration
- Process automation
- Power BI
- Advanced Excel
- Power Query
- PivotTables
- XLOOKUP
- JIRA
- Confluence
- Visio
- SQL
- Risk & Security Analysis
- Logistics management
- Cross-Functional Leadership
- IOS
- SOP compliance
Websites
Accomplishments
- Summa Cum Laude Graduate (DBA, MBA, MSIT)
- Afghanistan War Veteran
- Presidential Volunteer Service Award
- USO Volunteer of the Quarter (2019)
Certification
Lean Six Sigma Yellow Belt
Timeline
Business Analyst
Kentro
12.2025 - Current
Operations Officer
NJ Army National Guard
07.2024 - Current
Business Analyst
Pinellas County Clerk of Court
03.2023 - 10.2025
Logistics Officer (Quartermaster)
NJ Army National Guard
09.2021 - 02.2026
Test Security Analyst
ETS
06.2021 - 02.2023
Sales Strategic Analyst
VoiceComm, LLC
09.2018 - 06.2021
Account Manager
VoiceComm, LLC
04.2016 - 10.2018
UH-60 Blackhawk Mechanic
NJ National Guard
02.2015 - 08.2021
Manager of Strategic Partnerships
ShopKeep POS
07.2013 - 09.2014
Marketing Coordinator
ShopKeep POS
04.2013 - 12.2013
Doctor of Business Administration (DBA) -
Thomas Edison State University
MBA - Data Modeling & Database Administration
Thomas Edison State University
Master of Science - Information Technology – Cybersecurity (Critical Infrastructure)
Thomas Edison State University
BA - Music
Rutgers University