Tom Flanagan
Stevensville,MD
Summary
Dedicated security professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Field Service Technician
Monitronics International Inc, Aka Brinks Home
Dallas, Texas
03.2013 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Field Service Technician/Operations Manager
Guardian Protection
Warrendale, PA
12.1995 - 01.2013
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- As an operations manager I oversaw and scheduled 10-15 technician.
- I was also tasked with pulling wiring permit for new home construction.
- I did daily reports of the jobs that were completed.
- I oversaw the warehouse inventory and ordering parts needed.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $2000.
- Worked with diverse types of weather and ground conditions.
- Liaised with internal departments to optimize productivity and efficiency.
Education
High School Diploma -
Notre Dame High School
Clarksburg, WV06.1987
Skills
- Technical Analysis
- Time Management
- Professional and Courteous
- Verbal and Written Communication
- Installation and Repair
I enjoy most sports and music.
I enjoy baseball, golf, and tennis. I also enjoy watching football and hockey live or on TV. I like listening to classic rock and modern country music.
Additional Information
I am also a volunteer associate firefighter for the Kent Island Volunteer Fire Department. I am also in the process of becoming a Knights of Columbus for my local church.
Timeline
Field Service Technician
Monitronics International Inc, Aka Brinks Home
03.2013 - Current
Field Service Technician/Operations Manager
Guardian Protection
12.1995 - 01.2013
High School Diploma -
Notre Dame High School
Similar Profiles
Anric JohnsonAnric Johnson
Field Project Supervisor at Monitronics DBA Brinks HomeField Project Supervisor at Monitronics DBA Brinks Home
ANILAL SAD KSANILAL SAD KS
Supervisor - Operations at FusionCX aka Sequential Technologies InternationalSupervisor - Operations at FusionCX aka Sequential Technologies International
Dominic DavilaDominic Davila
Door-to-Door Sales Representative at Brinks Home SecurityDoor-to-Door Sales Representative at Brinks Home Security