Tom Fowler

• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

All aspects of repair shop multi unit management.

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Over saw all aspects of operations for 28 locations spread over several States.

• Increased production efficiency by operating, maintaining, and troubleshooting equipment.
• Enhanced product quality with precise measurements and adjustments during machining processes.
• Collaborated with team members to meet production deadlines and maintain high-quality standards.
• Reduced machine downtime by performing regular maintenance checks and repairs as needed.