Tom Hancock
Raleigh,NC
Summary
Proven Office Manager at Capital City Tours, adept in organizational skills and customer service, streamlined operations by effectively managing finances, enhancing team productivity by 30%, and ensuring top-notch customer relations. Excelled in office administration and data entry, achieving significant cost savings through meticulous vendor negotiations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Capital City Tours
09.2015 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Controlled finances to lower costs and keep business operating within budget.
Education
General Studies - Business
Thaddeus Stevens Technology
Lancaster, PA06.2014
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Data Entry
Customer Relations
Clear oral/written communication
Billing
Certification
- Customer service-oriented attitude required
- Knowledge base of MS Office Suite Excel, Word
- Self-starter, work independently
- Detail oriented
- Excellent customer service
Timeline
Office Manager
Capital City Tours
09.2015 - Current
General Studies - Business
Thaddeus Stevens Technology