Thomas Lewis
Morgantown,WV
Summary
Results-driven professional with extensive experience in retail management. Known for strong decision-making abilities and a focus on customer satisfaction, leading to increased sales and enhanced team performance through effective training and motivation.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Giant Eagle
Morgantown, WV
02.2022 - 05.2026
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on best practices in customer service and product knowledge.
- Coordinated inventory management processes to maintain optimal stock levels and reduce waste.
- Implemented scheduling strategies to improve workforce efficiency and meet operational demands.
- Trained new staff on operational procedures and customer service excellence.
- Collaborated with team to ensure compliance with safety and quality standards.
- Streamlined ordering processes, reducing stock discrepancies and improving accuracy.
- Monitored product freshness and rotation to minimize waste and maximize quality.
- Developed promotional strategies to enhance product visibility and drive customer engagement.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
Crane Operator
City Neon
Morgantown, WV
02.2016 - 02.2021
- Operated hydraulic and electric cranes to transport heavy materials safely.
- Conducted routine inspections to ensure compliance with safety regulations.
- Collaborated with crew members to execute complex lift plans efficiently.
- Trained junior operators in safe crane operation and equipment maintenance.
- Monitored load weights and crane capacity to prevent operational hazards.
- Implemented preventive maintenance practices, reducing equipment downtime.
- Developed lift strategies that enhanced workflow efficiency on job sites.
- Performed daily safety checks to achieve safe operating condition of equipment.
Sign Installer and Service Technician
City Neon
Morgantown, WV
01.2016 - 02.2021
- Installed and maintained signage in compliance with safety regulations.
- Operated aerial lifts and other equipment for sign installation projects.
- Collaborated with design teams to customize signage according to client specifications.
- Conducted site assessments to determine proper installation methods and requirements.
- Installed and maintained various signage types, ensuring compliance with safety regulations.
- Collaborated with design teams to translate client specifications into functional sign installations.
- Operated and maintained installation equipment, achieving high-quality results in diverse environments.
- Trained junior installers on best practices for sign installation and equipment handling.
- Conducted site assessments to determine optimal installation locations for maximum visibility.
- Streamlined workflow processes, reducing installation time while enhancing overall project quality.
- Led a team of installers during large projects, coordinating schedules and resources effectively.
- Implemented safety protocols that improved workplace safety standards across all installations.
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
- Evaluated job sites before beginning work, identifying potential hazards or obstructions that could impact the installation process.
- Effectively managed multiple concurrent assignments while maintaining a high level of attention to detail and adherence to quality standards.
- Optimized workflow efficiency by troubleshooting issues and implementing corrective actions in the installation process.
- Maintained a safe working environment by adhering to industry best practices and safety regulations during sign installations.
- Conducted thorough pre-installation assessments to determine optimal placement strategies for maximum visibility of signs without compromising safety or aesthetics.
- Exceeded customer expectations by going above and beyond in addressing their concerns throughout the entire project lifecycle.
- Performed regular site visits to inspect completed installations, ensuring compliance with client specifications and industry standards.
- Supported company branding efforts by consistently delivering visually appealing signage that met clients'' marketing objectives.
- Collaborated with sales team to accurately assess client requirements and deliver customized signage solutions.
- Assisted in training new hires, sharing expert knowledge on best practices for sign installation procedures.
- Ensured timely completion of projects with meticulous planning and scheduling of sign installations.
Heavy Equipment Operator
Anderson Excavating
Morgantown, WV
03.2013 - 09.2015
- Operated heavy machinery including excavators, bulldozers, and loaders to complete excavation projects efficiently.
- Conducted regular equipment inspections to ensure optimal performance and adherence to safety standards.
- Collaborated with site supervisors to develop project plans and timelines for various excavation tasks.
- Trained new operators on equipment handling and safety protocols, enhancing team capabilities and compliance.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Optimized machine performance with regular cleaning, lubrication, and maintenance checks in accordance with manufacturer guidelines.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Contributed to a positive work environment through effective teamwork, communication, and adherence to safety protocols.
Education
High School Diploma -
Preston High School
Kingwood, WV05-1995
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
Timeline
Assistant Manager
Giant Eagle
02.2022 - 05.2026
Crane Operator
City Neon
02.2016 - 02.2021
Sign Installer and Service Technician
City Neon
01.2016 - 02.2021
Heavy Equipment Operator
Anderson Excavating
03.2013 - 09.2015
High School Diploma -
Preston High School