Tom Luangraj
Houston,TX
Summary
Attentive retail professional bringing 3 years of experience in managing highly effective teams and creating an atmosphere of teamwork and growth to drive company success. In-depth knowledge of products and latest trends. People- and service-oriented leader with positive attitude and remarkable work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Proper
08.2022 - Current
- Manage daily operations, oversee staff, and ensure customer satisfaction through efficient service and problem resolution
- Engage with customers, offer product knowledge, and enhance shopping experience
- Contribute to both team leadership and direct customer interaction driving sales and maintaining a positive store atmosphere.
Senior Performance Coach
Redzone
08.2014 - Current
- Develop personalized fitness programs to monitor progress, provide expert guidance to ensure safe and effective workouts
- Uphold professional standards and mentor junior trainers
- Maintain client records and stay updated on latest fitness trends and techniques to offer best service.
Manager
Cajun Crawfish
08.2018 - 03.2019
- Oversee daily operations, ensure high standards of service, food quality, and customer satisfaction while managing staff scheduling, training, and performance
- Handle administrative tasks such as budgeting, inventory, and compliance with health and safety regulations to maintain efficient and profitable restaurant operations.
Education
Bachelor of Science - Kinesiology
University of Houston
Houston, TX05.2016
Skills
- Promotional strategies
- Store operations
- Employee Scheduling
- Training and mentoring
Certification
- Learn2serve Texas Food Manager Certification Program - 09/22/2020-09/22/2025
- SCA Barista Foundation Certification
References
Andrew Nguyen, Proper (Manager) (832) 282-3724
Jerald Redmon, Redzone (Owner) (713) 969-9028
Kenny Pham, Cajun Crawfish (Owner) (832) 818-6972
Timeline
Key Holder Supervisor
Proper
08.2022 - Current
Manager
Cajun Crawfish
08.2018 - 03.2019
Senior Performance Coach
Redzone
08.2014 - Current
Bachelor of Science - Kinesiology
University of Houston
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