TOM RIECHI

• Performed data entry into computer systems to maintain accurate records of customer information.
• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
• Partook in providing booking reservations for general customers, aged and disabled clients.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Assisted with preparing reports, presentations and other documents as requested by management staff.

• Drafted plans for new roads or highway interchanges using computer-aided design software programs.

• Assisting the site Engineer in interpretation and implementation of the project drawings;

• Materials inspection/ geotechnical engineering which includes testing and analyzing for the quality, quantity and required standards of site materials.

• Monitored contractors' progress at construction sites to ensure adherence to established safety protocols.
• Reviewed soil samples from construction sites to evaluate suitability for building purposes.
• Participated in public meetings regarding proposed civil engineering projects such as roadway expansions or bridge replacements.
• Utilized Geographic Information Systems technology to develop databases of geographic information.
• Developed cost estimates for various types of civil engineering projects including roadways .
• Performed surveying activities including boundary surveys, topographic surveys, establishing elevations and collecting data using total station instruments.
• Analyzed survey reports, maps, drawings, blueprints and aerial photography to plan projects.

• Assisted in the transportation of individuals with disabilities to various locations
• Ensured safe and reliable transportation for persons with disabilities
• Developed and implemented strategies to improve customer service experience.
• Resolved customer complaints by communicating effectively with all stakeholders.
• Supported staff training, development and evaluation.
• Shadowed managers to gain understanding of organizational expectations and management techniques.
• Engaged with and transported persons with disabilities to and from different destinations.