Tom T. Duonguyen
San Jose,CA
Summary
Positive, upbeat, and personable, bringing innate ability to create welcoming and enjoyable experiences for guests while maintaining high standards of service. Focused on transitioning into new field where these abilities can be fully utilized to enhance team performance and customer experiences. Looking to leverage strong interpersonal and problem-solving skills in new and dynamic setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
ACES
San Jose, CA
02.2026 - Current
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in implementing individualized treatment plans for patients.
- Conducted therapeutic activities to promote mental wellness and engagement.
- Maintained accurate documentation of patient interactions and progress notes.
- Collaborated with multidisciplinary teams to enhance care delivery strategies.
- Provided crisis intervention support during high-stress situations.
FOH Team Member
Paris Baguette
Milpitas, CA
10.2025 - Current
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Assisted in training new staff on food safety protocols and service standards.
- Operated POS system efficiently for accurate order processing and payment handling.
Part-Time Caregiver
Amicare Inc
09.2025 - 01.2026
- Assisted clients with personal hygiene, grooming, and mobility support to enhance quality of life.
- Provided compassionate care to clients, ensuring safety and comfort in daily activities.
Sales Associate
Miniso USA
12.2024 - 09.2025
- Assisted customers with transactions. Maintained store appearance by organizing displays. Restocked shelves to ensure product availability.
- Coordinated shipment logistics to enhance efficiency in product placement within retail environments.
- Dedicated to creating positive and lasting impressions for customers through attentive service and support.
Finance Administrator
Junior Achievement Company Program
01.2024 - 04.2024
- Led a team in a 12-week business simulation program, fostering collaboration and innovation. Engaged with a mentor weekly to evaluate progress and implement strategic improvements based on expert advice.
- Founded a non-profit organization specializing in accessory sales, directing 50% of profits to UNICEF.
- Managed financial records, ensuring accuracy in budgeting and forecasting.
Education
Associate of Science - Chemistry
De Anza College
01-2026
Skills
- Adaptability
- Organization
- Customer Service
- Team Player
- Communications
- Construction Technology
- Leadership
- Excel and Google Sheets
Certification
Basic Life Support (CPR and AED) Certificate
Languages
English
Vietnamese
Timeline
Behavioral Health Technician
ACES
02.2026 - Current
FOH Team Member
Paris Baguette
10.2025 - Current
Part-Time Caregiver
Amicare Inc
09.2025 - 01.2026
Sales Associate
Miniso USA
12.2024 - 09.2025
Finance Administrator
Junior Achievement Company Program
01.2024 - 04.2024
Associate of Science - Chemistry
De Anza College