Tom Wallace
Irmo,SC
Summary
Reliable employee seeking managerial position. Offering excellent communication and good judgement.
Goal-oriented manager with distinguished experience in the alcohol industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset.
Well-qualified Division Manager with 20+ year record of success in alcohol sales and management. Strategic leader and effective problem-solver with firm grasp of customer needs and to optimize procedures, improve policies and maximize productivity.
Overview
17
17
years of professional experience
Work History
Division Manager
RNDC Of SC
05.2012 - 06.2022
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Hired, supervised and coached 15 employees on sales strategies to optimize performance.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Identified opportunities for growth within SC territory and collaborated with sales teams to reach sales goal.
State Manager On-Premise Sales
RNDC Of SC
03.2010 - 05.2012
- Assigned to hire entire state staff for new on-premise division. Interviewed and selected 10 on-premise sales reps., and 2 territory managers.
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Cultivated internal support for business plans and with external industry partners.
- Tracked performance to identify deficiencies and adjust management strategies.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Field Sales Manager
Ben Arnold Beverage
06.2009 - 03.2010
Assistant Sales Manager
Ben Arnold Beverage
05.2005 - 06.2009
Education
No Degree - Business Administration And Management
Rick's College
Rexburg, IDHigh School Diploma -
Dreher High School
Columbia, SCSkills
- Customer Complaint Resolution
- Sales Statistics Analysis
- Price Schedules
- Sales Records Management
- Sales Quota Management
- Profitability Assessments
- Team Recruiting and Onboarding
- Employee Retention; maintained entire team in 10 years with the exception of 1 retiree
Timeline
Division Manager
RNDC Of SC
05.2012 - 06.2022
State Manager On-Premise Sales
RNDC Of SC
03.2010 - 05.2012
Field Sales Manager
Ben Arnold Beverage
06.2009 - 03.2010
Assistant Sales Manager
Ben Arnold Beverage
05.2005 - 06.2009
No Degree - Business Administration And Management
Rick's College
High School Diploma -
Dreher High School
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