Tom Woodward

• Oversaw daily operations to ensure exceptional guest experiences and efficient workflow.
• Trained and mentored team members on food safety standards and customer service protocols.
• Implemented inventory management procedures to minimize waste and optimize stock levels.
• Enhanced employee performance through regular feedback and development plans.
• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

Trained new employees in all positions and maintained quality service and good habits

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Checked and tested foods to verify quality and temperature.
• Helped as needed with customers and other duties