Toma Malagic
McKinney,TX
Overview
12
12
years of professional experience
Work History
Team Lead
Wal-Mart Supercenter
Mckinney, TX
06.2013 - Current
- Monitored operations and reviewed records and metrics to understand company performance.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coordinated team resources to achieve project goals.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Delegated daily tasks to team members to optimize group productivity.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Performed complete inventory audits in the warehouse.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received employee of the month in October 2014 from management for excellent customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assessed company operations for compliance with safety standards.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained positive working relationship with fellow staff and management.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
Education
High School Diploma -
Allen High School
Allen, TX06-2013
Skills
- Conflict resolution
- Employee engagement
- Task delegation
- Complaint resolution
- Customer focus
- Performance improvement
- Coaching and mentoring
- Influencing skills
- Risk management
- Attention to detail
- Project management
- Workplace safety
- Employee training
- Product management
Timeline
Team Lead
Wal-Mart Supercenter
06.2013 - Current
High School Diploma -
Allen High School