Summary
Overview
Work History
Work Availability
Education
Quote
Skills
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Tom Francois

Tom Francois

Hampton,GA

Summary

As time continues I have held several responsibilities or jobs in th past with any of the companies I have worked with. The reason for this is because I am adaptable to my environment. I will also always looking to develop and help the company in any which way I can. With a never ending work ethic and my education I would be a good fit for this job.

Overview

13
13
years of professional experience

Work History

Customer Service Associate

Kohl's
Hingham, MA
10.2012 - 10.2014
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Easy Technician Associate

Staples
Braintree, MA
10.2014 - 10.2015
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Followed proper procedures to allow Staples system to diagnosis and repair electronic devices brought in to be serviced.

Driver

Busy Bee Jumpers & Tents
Whitman, MA
06.2015 - 09.2020
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Supervised multiple crews loading and unloading vehicles at the same time while verifying loads on outbound vehicles.

Aircraft Loading Agent

Delta Air Lines, Inc
Altanta, GA
04.2017 - Current
  • As a Real Time Staffing Manager I had to oversee 20 gates which included over 60 employees to determine how to manage and run the operation for the day.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Resolved passenger requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Lead a crew of agents to safely load, unload, and provide any additional services for aircraft while at gate.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Bachelor of Science - Aviation Management And Operations

Bridgewater State University
Bridgewater, MA
05.2018

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Skills

  • Staff supervision
  • Teamwork & Leadership
  • Orientation and Onboarding
  • Decision Making
  • Customer Service

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Tom Francois