Melissa Sylvie Rau
Apache Junction,AZ
Summary
Friendly and engaging knowledgeable Cashier/Server with history of delivering excellent customer service in busy retail/restaurant settings. Quickly learns store layout/menu items, Enjoys upselling.
Overview
32
32
years of professional experience
Work History
Customer Service Associate
Walgreens
Apache Junction, AZ
04.2022 - 03.2024
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card. Signed Customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Server
Macayo's Restaurant
Queen Creek, AZ
08.2009 - 03.2010
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Manager
Taco Bell
Phoenix, AZ
01.1992 - 06.1993
- Manage 3 Taco Bells back to back, $.5, $1, $1.5 million in sales per year respectively.
- Instituted School lunch programs to increase sales up to 25% in 2 stores.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Monitored staff performance and addressed issues.
- Food Prep and Service, Portion Control.
- Food and Supplies Inventory, Ordering, Stocking, Planning.
Education
Some College (No Degree) - Business Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Customer Service
- POS Systems
- Product Recommendations
- ID Verification
- Policies and Procedures
- Work Task Prioritization
- Complaint Resolution
- Stock, Restock, Resets
- Pricing and Markdowns
- Product Location
- Staff Supervision
- Detail-Oriented
Timeline
Customer Service Associate
Walgreens
04.2022 - 03.2024
Server
Macayo's Restaurant
08.2009 - 03.2010
Manager
Taco Bell
01.1992 - 06.1993
Some College (No Degree) - Business Management
Maricopa Community Colleges - Phoenix College