Tomalena Cavallucci

• Evaluated the accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
• Collaborated with cross-functional teams to resolve issues, resulting in fewer complaints.
• Conducted regular audits to identify areas of improvement, leading to increased client satisfaction levels.
• Played a key role in boosting the quality of documents, and staff and client moral by being a reliable team player.

Assisted in care for long-term facility with passing medications, being a NOC lead and then the Noc shift supervisor.

Going into clients' homes and assisting as needed, also passing medications.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.