Tomas Chapman
Hillsborough,NC
Summary
Dynamic Inside Account Manager with a proven track record at Sports Endeavors Inc., specializing in leveraging Salesforce CRM and exceptional relationship-building skills. Achieved significant growth by mastering customer service and CRM proficiency, leading to enhanced client retention and robust sales development. Fluent in Spanish, adept at navigating complex negotiations and driving strategic account enhancements.
Overview
4
4
years of professional experience
Work History
Inside Account Manager
Sports Endeavors Inc.
Hillsborough, NC
06.2021 - Current
- Developed strong working relationships with internal stakeholders such as sales representatives, operations personnel, finance teams.
- Followed up on inquiries from potential customers about products and services offered by the company.
- Negotiated pricing terms with customers based on their individual needs.
- Supported sales team members to drive growth and development.
- Utilized CRM software to track leads, manage accounts, and analyze data trends.
- Resolved customer complaints regarding sales and service.
- Managed relationships with key customers through regular contact and communication.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Education
High School Diploma -
Riverside High School
Durham, NC05-2015
Skills
- Salesforce CRM
- Customer service
- CRM proficiency
- Social media outreach
- Customer relationship management
- Excellent time management
- Goals and performance
- Payment processing
- Relationship building and management
- Database management
- Product knowledge
- Attention to detail
- Relationship building
- Relationship development
- Upselling and cross selling
- FLUENT IN Spanish
- Data entry
- Client retention
- Order management
Timeline
Inside Account Manager
Sports Endeavors Inc.
06.2021 - Current
High School Diploma -
Riverside High School
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