Tomas Delgado
Lorain
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
11.2024 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Bank Teller
Northwest Bank
03.2021 - 05.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Infantryman
US Army
08.2016 - 10.2018
- Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
- Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
Education
Bachelor of Arts - Business Administration and Management
Capella University
Minneapolis, MN09-2025
Certificate - Cosmetology
Northern Institute of Cosmetology
Lorain, OH12-2023
Skills
- Customer Service
- Billing support
- Quality assurance and control
- Leadership and Team Management
- Confidentiality and HIPAA
- Microsoft Office
Certification
Northern Institute of Cosmetology (LORAIN, OHIO) Certified Cosmetologist (Certified: DEC 11TH 2023)
Languages
Spanish
Limited Working
American Sign Language
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
11.2024 - Current
Bank Teller
Northwest Bank
03.2021 - 05.2022
Infantryman
US Army
08.2016 - 10.2018
Bachelor of Arts - Business Administration and Management
Capella University
Certificate - Cosmetology
Northern Institute of Cosmetology
Similar Profiles
Britany-Jo MastermanBritany-Jo Masterman
Pharmacy Operations Manager at WalgreensPharmacy Operations Manager at Walgreens
Paul FergusonPaul Ferguson
Team Supervisor at WalgreensTeam Supervisor at Walgreens
Whitney FieldsWhitney Fields
Pharmacy Technician at WalgreensPharmacy Technician at Walgreens
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Brenda GonzalezBrenda Gonzalez
Member Specialist at Sam`s ClubMember Specialist at Sam`s Club