Tomas Jimenez
lawreneceville,GA
Summary
dynamic and adaptable professional with a broad experience in customer service and leadership roles. I have refined my abilities in effective operations management, problem-solving, and team coordination as an assistant manager. My work as a barista has given me a strong focus on providing excellent customer service as well as the capacity to perform well in hectic settings. I have great leadership, communication, and team-building abilities as a soccer coach and previous captain of major soccer groups. I also have a track record of inspiring and leading teams to success. skilled at multitasking and driven to create a happy atmosphere in both team and customer-facing settings.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Weldon Tire
Buford, GA
04.2024 - 08.2024
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
Barista
Starbucks
Lawrenceville, GA
01.2022 - 02.2024
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods, including muffins, cookies, scones, and cakes.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Education
Associate of Science -
Georgia Gwinnett College
Lawrenceville, GA05-2027
High School Diploma -
Discovery High School
Lawrenceville, GA05-2023
Skills
- Sales monitoring
- Operations Management
- Marketing knowledge
- Money Handling
- Google Drive
- Negotiation
- Compliance understanding
- Safety awareness
- Paperwork Processing
- Complaint resolution
- Microsoft Outlook
- Active Listening
- Customer Education
Affiliations
- Soccer player
- Soccer coach for u8, u10, u12 ans u14
- Cooking
- Travel
- Study for college
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Selected as the best captain from all of the captains in my team
- Recognition as part of the staff in my club
- Parents favorite coach award
- Starbucks partner of the quarter
Timeline
Assistant Manager
Weldon Tire
04.2024 - 08.2024
Barista
Starbucks
01.2022 - 02.2024
Associate of Science -
Georgia Gwinnett College
High School Diploma -
Discovery High School
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