Tomas Rosas Sosa
Corona,NY
Summary
Results-driven retail and customer service professional with 3+ years of experience in sales, inventory management, and team leadership. Proven ability to enhance customer satisfaction, drive revenue growth, and maintain operational efficiency in fast-paced environments. Bilingual in English and Spanish with strong communication and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Porter
OTG Management Inc.
LaGuardia Airport , NY
03.2023 - Current
- Maintained cleanliness and organization of work areas to ensure optimal productivity and guest satisfaction.
- Provided exceptional customer service by resolving inquiries promptly and professionally.
- Collaborated with team members and management to streamline operations.
Personal Assistant to the General Manager
ShopRite
05.2021 - 02.2023
- Enforced company policies and safety standards, ensuring a clean and safe environment.
- Delivered outstanding customer service, fostering loyalty and repeat business.
- Assisted in administrative tasks, contributing to smooth daily operations.
Sales Associate
Target
11.2020 - 03.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
GNC
10.2018 - 06.2020
- Boosted revenue by implementing upselling strategies and promoting complementary products.
- Conducted inventory audits and maintained accurate sales reports.
- Served as key holder, overseeing store operations and security protocols.
Education
Bachelor of Science - Mechanical Engineering
New York City College of Technology
Brooklyn, NY 05.2001 -
High School Diploma -
Civic Leadership Academy
Elmhurst, United States 09.2014 - 06.2018
Skills
- Customer Service & Sales
- Inventory Management
- Bilingual (English & Spanish)
- Time Management
- Cash Handling & POS System
Timeline
Porter
OTG Management Inc.
03.2023 - Current
Personal Assistant to the General Manager
ShopRite
05.2021 - 02.2023
Sales Associate
Target
11.2020 - 03.2021
Sales Associate
GNC
10.2018 - 06.2020
High School Diploma -
Civic Leadership Academy
09.2014 - 06.2018
Bachelor of Science - Mechanical Engineering
New York City College of Technology
05.2001 -
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