Knowledgeable Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Case Manager
Hardeman County Correctional Facility
06.2022 - Current
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of offenders' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Assisted offenders in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Educated offenders on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Coordinated essential services for offenders, resulting in improved overall well-being and self-sufficiency.
Facilitated individual and group sessions to promote positive behavior change for offenders.
Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Kellogg's
Technician I
06.2021 - 06.2022
Self-motivated, with a strong sense of personal responsibilities.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Career Development Specialist
American Job Center
10.2016 - 06.2021
Organized successful job fairs that connected employers with skilled candidates seeking new opportunities.
Enhanced client career development by providing personalized coaching and guidance.
Improved client negotiation skills, resulting in higher salary offers and benefits packages.
Supervise students to learning and development programs to include establishing and maintaining student records, evaluating students comprehension of learning objectives, offering career guidance, and taking appropriate corrective or disciplinary action.
Select qualified instructors and provides direction to ensure consistency in the delivery of approved lesson plan content applicable to the facility. Evaluate and provide feedback to ensure quality of instruction.
Collaborates with employees and supervisors to identify individuals formal/informal learning and development opportunities to enhance job performance and career development.
Participates in the review of policies, procedures, and lesson plan materials. Prepares revisions and outlines facility-specific reference for appropriate approval.
Read and comprehends lesson plans, reference material, correspondence, policies, regulations, procedures, reports, directions, and other simple and moderately complex documents.
Lead quarterly meetings to assess and identify facility development needs.
Correctional Officer
Whiteville Correctional Facility
07.2017 - 10.2017
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Engineer Technician/Advance Countermeasure Tech
Kilgore Flares/Chemring Countermeasure
01.1997 - 12.2015
Collaborated on cross-functional teams for efficient project management, meeting project deadlines consistently.
Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
Enhanced product quality with thorough testing procedures and detailed documentation.
Reduced equipment downtime by conducting regular maintenance and troubleshooting tasks.
Assisted in the planning and execution of capital projects, ensuring timely completion within budget constraints.
Developed innovative engineering solutions to address complex technical challenges and increase team productivity.
Trained junior technicians in proper procedures, enhancing overall team performance and skill levels.
Participated in root cause analysis investigations to identify issues contributing to equipment failures or process inefficiencies promptly.
Supported continuous improvement initiatives by analyzing data, identifying trends, and proposing process enhancements.
Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
Assisted with design and implementation of new engineering processes and procedures to optimize productivity.
Reviewed technical drawings developed by CAD technicians and drafters.
Conducted research and gathered data on engineering components and systems.
Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Education
Bachelor of Science - Business Management
Lance College
Jackson, TN
06-2017
Skills
Problem-solving
Case management
Time management
Case documentation
Honor Society Award
Highest GPA
Timeline
Case Manager
Hardeman County Correctional Facility
06.2022 - Current
Kellogg's
Technician I
06.2021 - 06.2022
Correctional Officer
Whiteville Correctional Facility
07.2017 - 10.2017
Career Development Specialist
American Job Center
10.2016 - 06.2021
Engineer Technician/Advance Countermeasure Tech
Kilgore Flares/Chemring Countermeasure
01.1997 - 12.2015
Bachelor of Science - Business Management
Lance College
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