Tomeka Britton
Houston,TX
Summary
Proven achiever with experience at United Parcel Service, UPS, adept in enhancing customer satisfaction and reducing data entry errors through meticulous attention to detail. Skilled in telephone etiquette and cash management, I excel in delivering compassionate care and improving patient quality of life, demonstrating a strong blend of hard and soft skills.
Overview
22
22
years of professional experience
Work History
Clerk
United Parcel Service, UPS
01.2007 - Current
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Home Health Aide
Amed Home Helth
05.2002 - 09.2011
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
Diploma -
Lamarque High School
La Marque, TX1999
Skills
Telephone Etiquette
Timeline
Clerk
United Parcel Service, UPS
01.2007 - Current
Home Health Aide
Amed Home Helth
05.2002 - 09.2011
Diploma -
Lamarque High School
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