Tomeka Jones
Hampton,VA
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management. Enthusiastic food service manager with 10 years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue 100%. Enthusiastic Kitchen Manager highly effective at contributing to team success. Friendly, outgoing, and reliable professional offering 8+ years in restaurant industry and experience cooking with management responsibilities. Passionate about innovative dishes and maximizing kitchen productivity.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Lead Food Service Worker
Hampton City Schools
Hampton , VA
10.2022 - Current
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Shift Manager
Vowels Inc, McDonald's
Arcadia, FL
07.2019 - 12.2020
- Managed schedules, accepted time off requests and found coverage for shifts.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Documented receipts, employee hours and inventory movements.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Increased customer base and market share by promoting product through diverse channels.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Reviewed employee performance and delivered constructive feedback to improve weaknesses.
- Managed daily cash intake by counting out registers and tabulating profits.
Food Service Manager
Desoto County Schools
Arcadia, FL
03.2014 - 05.2020
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Established and managed effective controls for labor and inventory costs.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Adhered to all company food, safety, quality and sanitation policies.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Controlled portion sizes and garnishing for optimal cost controls.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Supervised staff preparing and serving 800 meals per day.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Trained and mentored up to 3 new employees each quarter.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
CAP 1 Associate
Walmart
Arcadia, FL
11.2016 - 08.2019
- Helped customers on floor with locating, reaching and selecting merchandise.
- Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
- Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
- Suggested products to meet customers' needs or complement current selections.
- Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
- Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Used RF scanner to pick items from bins and complete orders.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Palletized merchandise for easy movement to sales floor locations.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Receptionist
Manatee County Rural Health Services
Arcadia, FL
08.2011 - 06.2012
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
JJRO,Staff Trainer,R-Pact Liasion Intake
Desoto Juvenile Correctional Facility
Arcadia , FL
12.2002 - 09.2011
- Maintained clean work area that adhered to strict safety standards.
- Routed received merchandise to proper storage areas according to product specifications.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Crew Member/Assistant Manager
Burger King
Arcadia , FL
11.1994 - 04.2000
- Oversaw 8-12 staff and maximized productivity to consistently achieve standards and regularly exceed quotas.
- Coordinated necessary equipment and supplies to meet team requirements.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
- Maximized customer satisfaction by organizing consistent, high-quality and fast service.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Desoto County High School
Arcadia, FL05.1996
Skills
- Sanitation
- Staff leadership
- Portioning understanding
- Training
- Working collaboratively
- Multitasking
- Decision-making
- Team building
- Coordination
Certification
- ServSafe Certification 5/20/2020 exp.5/20/2025
- ServSafe food handler 2/25/2023 exp.2/25/2026
- Certificate of Attendance 2010/2011 Desoto Juvenile Correctional Facility 10 year pin
- Thank you, great customer service award Aug.2018
Timeline
Lead Food Service Worker
Hampton City Schools
10.2022 - Current
Shift Manager
Vowels Inc, McDonald's
07.2019 - 12.2020
CAP 1 Associate
Walmart
11.2016 - 08.2019
Food Service Manager
Desoto County Schools
03.2014 - 05.2020
Receptionist
Manatee County Rural Health Services
08.2011 - 06.2012
JJRO,Staff Trainer,R-Pact Liasion Intake
Desoto Juvenile Correctional Facility
12.2002 - 09.2011
Crew Member/Assistant Manager
Burger King
11.1994 - 04.2000
High School Diploma -
Desoto County High School