Tomeka Muskin
Clarksdale,MS
Summary
Adept at enhancing team productivity and streamlining business processes, my tenure at PeopleShores significantly improved operational efficiency. Skilled in Microsoft Office and proficient in problem-solving, I excel in high-pressure environments, evidenced by a notable increase in customer loyalty at Check Into Cash. My approach combines analytical thinking with effective team leadership, driving tangible results.
Overview
10
10
years of professional experience
Work History
Business Process Associate
PeopleShores. Proudly Assisted
01.2021 - Current
- Performed data entry operations to update database with customer responses.
- Evaluated vendor offerings for potential integration into existing systems, resulting in improved functionality and resource management capabilities.
- Maintained thorough documentation of all business processes, enabling accurate tracking of progress against established targets or benchmarks over time.
- Increased team productivity with effective communication, collaboration, and delegation of tasks.
- Trained team members on updated procedures, ensuring consistent application of best practices throughout the organization.
Customer Service Representative
Check Into Cash
03.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Manager/Key Holder
BackYard Burgers
11.2018 - 02.2020
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Retail Sales Associate
Citi Trends
07.2014 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
No Degree - Business Administration And Management
Trinity University
San Antonio, TX01.2020
Associate of Arts -
Coahoma Community College
Clarksdale, MS05.1996
High School Diploma -
Clarksdale High School
Clarksdale, MS05.1994
Skills
- Team Leadership
- Software Knowledge
- Business process reengineering
- Multitasking Abilities
- Analytical Thinking
- Problem-Solving
- Multitasking
- Microsoft Office
- Data Entry
- Call center experience
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
Timeline
Business Process Associate
PeopleShores. Proudly Assisted
01.2021 - Current
Customer Service Representative
Check Into Cash
03.2020 - 11.2020
Shift Manager/Key Holder
BackYard Burgers
11.2018 - 02.2020
Retail Sales Associate
Citi Trends
07.2014 - 03.2018
No Degree - Business Administration And Management
Trinity University
Associate of Arts -
Coahoma Community College
High School Diploma -
Clarksdale High School
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