Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Tomeka Williams

801 Valley Springs Dr. Southaven,MS

Summary

Hardworking employee with manager, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Insurance Agent

Kemper Life
Hybrid, MS
09.2023 - Current
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Processed payments received from clients promptly according to established procedures.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.

Store Manager

Rent A Center
Memphis, TN
02.2017 - 07.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

PCA

Baptist East Hospital
Memphis, TN
04.2009 - 02.2017
  • Transported clients from one location to another in an efficient manner.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Assisted with patient admissions, discharges and transfers.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.

Education

High School Diploma -

North Panola High School
Sardis, MS

Skills

  • Lead Development
  • Client Retention
  • Policy Renewals
  • Account Management
  • Customer Service
  • Life Insurance

Certification

Licensed as Insurance Producer

Qualified for:

Accident & Health or Sickness

Life

Personal Lines

Accomplishments

I have received multiple awards and recognitions as one of the top Store Managers at Rent A Center in Region 14.

Timeline

Insurance Agent

Kemper Life
09.2023 - Current

Store Manager

Rent A Center
02.2017 - 07.2023

PCA

Baptist East Hospital
04.2009 - 02.2017

High School Diploma -

North Panola High School

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Tomeka Williams