Tomeko Kazumura-Mendez
Racine,WI
Summary
Dynamic professional with extensive experience in employee training and customer service at The Cleaning Authority. Proven ability to manage inventory effectively while resolving conflicts and enhancing team performance. Skilled in performance evaluation and documentation, ensuring high levels of customer satisfaction and operational efficiency. Committed to fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Co-Manager
The Cleaning Authority
Racine, WI
11.2018 - Current
- Trained team members on cleaning protocols and safety procedures effectively.
- Managed inventory of cleaning supplies and ensured timely replenishment as needed.
- Conducted an inspection on the team while in homes to ensure customer satisfaction.
- Gave quotes for prospects during in-home estimates, signing customers up, and scheduling their cleans.
- Collaborated with management on staff evaluations and performance feedback processes.
- Maintained inventory levels by ordering supplies and tracking sales.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- I interviewed and trained new employees to meet job requirements.
Sunday School Teacher
New Hope Fellowship Missionary Church
Mundelein, IL
03.2016 - 07.2018
- Maintained safe environment for children and teachers by upholding church policies.
- Managed classroom supplies inventory, equipment, and materials necessary for teaching activities.
- Organized and facilitated Sunday School classes for children ages 4 months to 12 years old.
- Planned games, songs and dances as part of religious curriculum.
Van Driver/School Age Teacher
Mundelein Montessori School
Mundelein, IL
04.2008 - 08.2017
- Maintained a classroom setting of 22 or more children, with an age range between 3 and 12 years old.
- Able to multitask between teaching and planning daily activities.
- Prepared planned breakfast, lunch, and snacks daily.
- I drove a 15-passenger bus for pick-up and drop-off at schools.
- DCFS, CPR, and First Aid certified.
Receptionist
MFX
Mundelein, IL
06.2002 - 06.2005
- Greeted visitors and provided them with assistance.
- Scheduled appointments for trainers, tanning beds, and the childcare center.
- Maintained organized filing system for client records and documents.
- Assisted with inventory management of office supplies and equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Dining Room Supervisor
Chilis Bar and Grill
Round Lake , IL
02.2002 - 05.2005
- Supervised dining room staff to ensure excellent customer service.
- Trained new employees on restaurant policies and procedures.
- Coordinated seating arrangements to optimize flow during busy shifts.
- Monitored cleanliness and organization of dining area for guest satisfaction.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Scheduled front of house staff to open, close and work dining room floor daily.
Education
High School Diploma -
Grant Community High School
Fox Lake, IL05-1994
Skills
- Employee training
- Inventory management
- Customer service
- Staff supervision
- Performance evaluation
- Conflict resolution
- Time management
- Team collaboration
- Documentation and reporting
- Verbal and written communication
- Employee onboarding
Timeline
Co-Manager
The Cleaning Authority
11.2018 - Current
Sunday School Teacher
New Hope Fellowship Missionary Church
03.2016 - 07.2018
Van Driver/School Age Teacher
Mundelein Montessori School
04.2008 - 08.2017
Receptionist
MFX
06.2002 - 06.2005
Dining Room Supervisor
Chilis Bar and Grill
02.2002 - 05.2005
High School Diploma -
Grant Community High School
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