Tomika Banks
Lexington,KY
Summary
Detail-oriented individual experienced in optimizing workflows and resolving client issues. Strong communication skills combined with a commitment to team training and motivation drive increased efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Associate Team Leader
H-n-R Block
Lexington, KY
01.2026 - Current
- Assisted team with daily operations to ensure efficient workflow and timely service delivery.
- Supported client relationship management by addressing customer inquiries and resolving issues promptly.
- Executed accurate data entry for client tax information using proprietary software systems.
- Collaborated with team members to streamline processes, enhancing overall productivity and service quality.
- Trained new staff on operational procedures, fostering a knowledgeable and effective team environment.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
General Tier I
Peral Interactive
Winchester, KY
08.2024 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Bluegrass Community And Technical College
Lexington, KY06-2009
Skills
- Ethical leadership
- Team management
- Motivational leadership
- Compliance management
- Innovation skills
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Verbal and written communication
- Cash handling
- Deadline management
- Employee training
- Client service
- Goal setting
- Team supervision
- Call center operations
- Sales expertise
Timeline
Associate Team Leader
H-n-R Block
01.2026 - Current
General Tier I
Peral Interactive
08.2024 - 06.2025
High School Diploma -
Bluegrass Community And Technical College