TOMMESHA ADAMS
Summary
Detail-oriented Customer Service Professional with a strong background in retail environments. Excels in resolving customer inquiries and enhancing satisfaction through effective communication and personalized service. Demonstrates efficiency in transaction processing and problem-solving, with the ability to manage accounts independently in remote settings.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Orange Park
02.2026 - Current
- Greeted members and guests with a friendly and welcoming demeanor.
- Processed membership applications and payments accurately and efficiently.
- Managed front desk operations to ensure smooth daily functioning.
- Answered phone calls and addressed inquiries regarding services offered.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Scheduled appointments for fitness classes and personal training sessions.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Seasonal Sales Associate
Kohls
Fleming Island
11.2025 - 01.2026
- Delivered exceptional customer service, ensuring customer satisfaction and fostering positive shopping experiences.
- Welcomed customers and addressed inquiries, contributing to overall satisfaction.
- Operated cash register to accurately process customer payments, ensuring a smooth transaction experience.
- Processed returns and exchanges per company policy, utilizing problem-solving skills to resolve issues effectively.
- Kept up-to-date on current promotions, policies, and procedures.
- Arranged merchandise displays to attract customers and promote sales.
- Enrolled customers in the rewards program using clear written communication to explain benefits and boost retention.
Customer Service Associate
Target
Orange Park
11.2023 - 11.2024
- Greeted customers warmly upon arrival, assessing their needs to provide tailored assistance.
- Educated customers on product features and benefits, facilitating informed purchasing decisions.
- Operated cash register, processing transactions accurately and promptly to enhance customer satisfaction.
- Handled returns and exchanges following company policies.
- Maintained clean and clutter-free front-end area.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Performed daily opening and closing procedures according to standard operating procedures.
Stocking Associate
Walmart
Fleming Island
03.2019 - 08.2025
- Stocked merchandise onto store shelves according to company standards.
- Performed regular inventory checks to ensure accuracy of supplies on hand.
- Inspected products for defects or damages prior to stocking shelves.
- Assisted customers in locating desired items, enhancing shopping experience through personalized service.
- Provided exceptional customer service by greeting shoppers, answering inquiries with active listening, and ensuring satisfaction.
- Addressed customer concerns regarding product availability and pricing, demonstrating strong interpersonal skills and professionalism.
- Identified discrepancies between physical inventory and computer records, ensuring accuracy in stock levels.
Education
Associate of Arts - English
Florida State College At Jacksonville
Jacksonville, FL05-2022
Skills
- Customer service and support
- Front desk management
- Written communication
- Team collaboration
- Problem solving
- Time management
- Log book monitoring
- Scheduling
- Office organization
- Telephone etiquette
Timeline
Front Desk Receptionist
LA Fitness
02.2026 - Current
Seasonal Sales Associate
Kohls
11.2025 - 01.2026
Customer Service Associate
Target
11.2023 - 11.2024
Stocking Associate
Walmart
03.2019 - 08.2025
Associate of Arts - English
Florida State College At Jacksonville