Tommi Kitchens
Mathis,TX
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server
Denny's
Calallen, TX
08.2025 - Current
- Coordinated interactions between front-of-house and kitchen personnel to ensure seamless order fulfillment.
- Executed daily inventory checks on dining supplies, ensuring adequate stock levels for service needs.
- Participated in regular team meetings to discuss service improvements and enhance customer satisfaction strategies.
- Monitored dining area ambiance, adjusting lighting and music volume to improve guest experience during peak hours.
- Trained staff on effective use of POS system features, enhancing checkout efficiency and accuracy during busy shifts.
- Supported management in maintaining compliance with health regulations by conducting routine safety inspections of dining areas.
- Supported needs of other - person wait staff who attended to specific needs of countless customers daily for restaurants with social relevancy and intentionality.
- Supported needs of wait staff who attended to specific needs of countless customers daily restaurants with social relevancy and intentionality.
Caregiver
Self
Rockport, TX
02.2019 - 01.2025
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
Server
M.G.Oil Company
Rapid City, SD
01.2017 - 01.2018
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Executed daily cleaning protocols in the dining area, including table clearing, surface sanitization, and supply replenishment.
- Processed customer payments accurately through POS system, consistently achieving balanced cash drawer at end of each shift.
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Streamlined seating arrangements by effectively communicating with team members to ensure coordinated table assignments.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Worked alongside bartenders to meticulously prepare specialty cocktails, adhering to established recipes and standards.
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Mastered product knowledge regarding dish ingredients, enabling effective communication of menu details to customers.
Bartender/server/cook
Deadwood Dicks
Deadwood, SD
01.2017 - 01.2018
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Crew Trainer
Arbys
Rapid City, SD
06.2015 - 10.2016
- I started out as a morning prep person i had to prep all the food for that day and make sure they didn't run out by closing time. I also did make the food and was on drive threw and front register. We had to great customers and take their orders and if it was not right we had to make it right and it felt good to make people happy. We had to stock our areas and make sure everything was clean and ready to go. Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Cocktail Waitress
Red Garder Saloon
Keystone, SD
06.2011 - 07.2011
- I would come in and make sure everything was ready to go for the day and make sure the bar was stocked. I would greet and seat customers at their tables and take their drink orders and place them at the bar. I would keep moving and checking on my tables to make sure they were doing okay. Once they were done i would cash them out and clean my tables. At the end of m shift i would have to tip out the bartenders and clean my areas by taking out the trash everything stocked and clean.
Waitress and Front of House Manager
All American Family Restaurant
Keystone, SD
03.2011 - 06.2011
- I would great and seat my customers and take their drink and food orders. I would place the orders and get their drinks while they waited for their food. I would check on them often and make sure they had everything they needed. I cleaned the tables did the dishes cleaned the floors and windows. I stocked the coolers and wrapped the silver wear and also did the night audits.
Front Desk Receptionist
Dr.Jay Pierce
Rockport, TX
02.2004 - 09.2004
- I would make appointments for the Dr. and his clients. I kept track of the books as in the clients vitals, payments, health history, and next appointments. I took their vitals and recorded them so that the Dr. could see them and also took a brief summary of why they were seeing the Dr.
- I took the payment at the time of service and gave them a receipt and also booked a follow up for them if needed. I contacted other places for referrals to go and see a specialist. At the end of the day i cleaned the whole office and did the deposit and took the deposit to the bank and made sure everything ws ready for the next business day.
Education
GED -
Career Learning Center
South DakotaSkills
- Basic math
- Food service
- Customer service
- Restaurant Experience
- Bartending
- Cash handling
- Serving Experience
- Food industry
- Food safety
- POS
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
Certification
Driver's License
Timeline
Server
Denny's
08.2025 - Current
Caregiver
Self
02.2019 - 01.2025
Server
M.G.Oil Company
01.2017 - 01.2018
Bartender/server/cook
Deadwood Dicks
01.2017 - 01.2018
Crew Trainer
Arbys
06.2015 - 10.2016
Cocktail Waitress
Red Garder Saloon
06.2011 - 07.2011
Waitress and Front of House Manager
All American Family Restaurant
03.2011 - 06.2011
Front Desk Receptionist
Dr.Jay Pierce
02.2004 - 09.2004
GED -
Career Learning Center