Tommy Hadley Jr
Baltimore,MD
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 4 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Helpful professional commended as valuable team player with expertise in commercial and residential troubleshooting. Ready to bring 5 years of relevant work experience to new position in cable technician industry in Maryland or surrounding area. Devoted to staying efficient through long hours of work with excellent customer service and communication skills. Determined work ethic and well-versed in inventory control and supply management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
In-Home Service Technician
Dish Network
08.2019 - Current
- The In-Home Service Technician for Dish Network is responsible for providing exceptional technical support and service to residential customers
- This role involves installing, troubleshooting, and maintaining satellite TV systems, ensuring optimal performance and customer satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Attended to customers at home and business locations to complete on-site repairs.
- Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
- Adhered to and kept team in line with established safety regulations and protocols when working on ladders and operating power tools, providing important protection for personnel and customers.
- Traced faults in circuits and components to isolate failures and remove components.
- Kept equipment working optimally by replacing loose, worn and defective parts.
- Serviced and repaired electronic equipment for individual and business customers.
- Asked customers probing questions to assess symptoms and nature of problems.
- Improved equipment performance through skilled calibration and testing.
- Computed cost estimates for labor and materials.
- Determined optimal position for mounting speakers for clearest sound.
- Handled calibration of audio and visual equipment for customers and set up devices for optimal performance.
Transportation Specialist
Amazon Fulfillment Center (BWI2)
02.2023 - 05.2023
- Audited Loss Prevention Guards and AA personnel in the guard shack to ensure that check ins/check outs were carried out accurately.
- Coordinated dispatching of 5+ drivers to accomplish daily delivery requirements.
- Transported and stored lbs of cargo onto trucks, organizing and securing containers for safe long-haul drives and routes.
Shipping Clerk
Amazon Fulfillment Center (BWI2)
- Track schedules of shipments using software tools and system such as Outbound Dock Management (SSP) and Freight Movement Console (FMC).
- Handled day-to-day shipping and receiving overseeing more than thousands of packages per day.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Seasonal Process Assistant (RSR)
Amazon Fulfillment Center (BWI2)
- Responsible for ensuring the RSR & Consolidation teams were adequately staffed on a daily basis making adjustment if and when necessary.
Receive and PIT Ambassador
Amazon Fulfillment Center (BWI2)
- One of only 3 PIT ambassadors for the building selected and highly regarded by multiple on-site Area Managers.
Inbound Receive Dock Associate
Amazon Fulfillment Center (BWI2)
- Ensured that trailers are safe and securely docked to doors prior to associates and PIT drivers entering to unload customer merchandise.
Field Transportation Lead
Amazon Fulfillment Center (BWI2)
02.2015 - 06.2019
- Perform leadership functions for the yard team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day.
Fulfillment Associate
Amazon Sort Center (BWI5)
09.2014 - 02.2015
- Scanned and verified mail packages ensuring all information was correct before going on the sort trailers.
Expeditor
Peapod
05.2013 - 02.2015
- Responsible for checking products to fulfill customers online grocery orders, visually checking product quality and freshness, and identifying out of stock items.
Education
CADD -
Community College of Baltimore County
Baltimore, MD05.2003
High School Diploma -
Edmondson-Westside High School
Baltimore, MD05.2002
Skills
- Microsoft Excel
- Outlook
- PowerPoint
- Word
- CADD
- Route Planning
- Securing Loads
- DOT Compliance
- Inspecting Vehicles
- Pickups and Deliveries
- Managing Schedules
- Documentation Management
- Incident Reporting
Certification
- CPR Certified
- Certified Power Industrial Truck (PIT) Stand-up Forklift
- Certified TURRET
- Certified Order Picker
- Certified Clamp Truck
- Certified Trailer Dock Release (TDR)
- Certified OSHA to train Forklift Operators
- Hydrographic Surveying
Timeline
Transportation Specialist
Amazon Fulfillment Center (BWI2)
02.2023 - 05.2023
In-Home Service Technician
Dish Network
08.2019 - Current
Field Transportation Lead
Amazon Fulfillment Center (BWI2)
02.2015 - 06.2019
Fulfillment Associate
Amazon Sort Center (BWI5)
09.2014 - 02.2015
Expeditor
Peapod
05.2013 - 02.2015
Shipping Clerk
Amazon Fulfillment Center (BWI2)
Seasonal Process Assistant (RSR)
Amazon Fulfillment Center (BWI2)
Receive and PIT Ambassador
Amazon Fulfillment Center (BWI2)
Inbound Receive Dock Associate
Amazon Fulfillment Center (BWI2)
CADD -
Community College of Baltimore County
High School Diploma -
Edmondson-Westside High School
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