Tommy Horton
Colorado Springs,CO
Summary
Driven and detail-oriented professional with a track record of enhancing customer satisfaction at Walmart through exceptional service and accurate, timely order fulfillment. Skilled in product picking and customer service, demonstrating patience and empathy in every interaction. Proven ability to improve efficiency and exceed quality goals, ensuring customer needs are met with precision and care. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Dishwasher
Brookdale Senior Living Facility
10.2021 - 03.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Helped around the kitchen by cooking, cleaning, mopping and making sure that everyone is satisfied
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for the senior citizens
- Made juices and refilled juices to make sure the senior citizens do not go thirsty
Education
High School Diploma -
Achieve Online
Colorado Springs, CO05.2024
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Brand Awareness
- I'm able to get along customers and peers
- I'm really social and know how to talk to people with manners
- I'm able to de-escalate really tense situations
- I have attention to detail, when something is wrong with the work I'm doing I'm able to catch on to it pretty quickly
- very precise with my work
- Make sure the customer is always satisfied
Timeline
Online Personal Shopper
Walmart
08.2022 - Current
Dishwasher
Brookdale Senior Living Facility
10.2021 - 03.2022
High School Diploma -
Achieve Online