Tommy Le
Lilburn,GA
Summary
Results-driven Helpdesk Technician at Georgia Gwinnett College, adept at network troubleshooting and technical support. Enhanced user satisfaction through effective problem-solving and up-to-date knowledge of technology trends. Proven ability to manage ticket systems and configure networks, while delivering exceptional customer service in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Helpdesk Technician
Georgia Gwinnett College
Lawrenceville, GA
11.2024 - Current
- Provide technical support to students, faculty, and staff by troubleshooting hardware/software issues
- Assist with network configurations and system updates to ensure seamless user experiences.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Server
Poke Bar
Duluth, GA
06.2020 - 06.2023
- Delivered excellent customer service in a fast-paced restaurant environment, ensuring customer satisfaction
- Managed inventory, ensuring timely replenishment of supplies for optimal operation
- Handled money transactions accurately while following company procedures for handling cash payments.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Bachelor of Science - Information Technology
Georgia Gwinnett College
Lawrenceville, GA05.2025
Skills
- Hardware installation
- Software/hardware communication
- Microsoft Suite
- Word
- PowerPoint
- Python
- Network troubleshooting
- Technical support
- Ticket management
- Installing routers
- Configuring routers
- Network nodes
- Setting up networks
- Configuring networks
- Windows
- Windows Server 2008
- DHCP
- Cisco Packet Tracer
- IP addressing
- Subnetting
Certification
- Cisco Certified Support Technician - Cybersecurity, 05/01/24
- IT Specialist - Cybersecurity, 05/01/24
- IT Specialist - Networking, 06/01/24
Extracurricular Activities
Hackathon, Spring - 2023 UGAHACKS, Spring - 2024
Timeline
Helpdesk Technician
Georgia Gwinnett College
11.2024 - Current
Server
Poke Bar
06.2020 - 06.2023
Bachelor of Science - Information Technology
Georgia Gwinnett College
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