Tommy McConnell

• Trained new bartenders on drink preparation and upselling techniques.
• Produced and balanced daily and weekly sales reports to determine generated revenue.
• Reduced inventory losses and moved older products by creating new drink menu items.
• Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
• Planned and coordinated special events to boost customer numbers and profits.
• Met customer, business operations and server needs with minimal errors or delays.
• Increased average ticket amounts by upselling customers from shelf to premium brands.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Talked easily with patrons to build rapport and earn repeat business.
• Checked customer IDs per day to verify legal age of customers.
• Increased average ticket amounts by upselling customers from shelf to premium brands.
• Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.

• Oversaw bar inventory, restocked supplies and placed orders.
• Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
• Made engaging connections with guests to create loyalty.
• Performed closing duties including cleaning, sanitizing and replenishing.
• Changed beer kegs.
• Maximized employee morale and corrected performance issues according to established standards.
• Monitored glassware and stemware inventory.
• Delivered quality food and beverage service to guests in a responsible manner.
• Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies.

Checked passes and credentials of persons seeking to enter the property. Maintained full knowledge of bar and menu items and made recommendations. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Broke down bar after events and returned leftover liquor, glassware and banquet carts. Stocked beer and wine coolers. Changed beer keg.Prepared cocktails from bar recipes and served wine, draft and bottled beer.