TOMMY MOODY
Fairburn,GA
Summary
Results-driven professional with 10+ years of experience in telecommunications and insurance, specializing in operations management, vendor performance, and revenue growth. Proven track record of increasing sales, optimizing processes, and leading cross-functional teams to exceed KPIs. Lean Six Sigma Green Belt certified with expertise in driving efficiency, improving customer experience, and delivering measurable business outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Dunwoody, GA
04.2024 - Current
- Manage high-volume caseload, ensuring compliance with company policies and timely claim resolution
- Investigate complex and high-value claims, identifying discrepancies and potential fraud indicators
- Negotiate settlements within authority limits, reducing financial exposure and improving outcomes
- Collaborate with attorneys, providers, and claimants to efficiently resolve claims
- Identify subrogation opportunities to recover costs and enhance claim profitability
- Analyze data and generate reports to support operational and strategic decisions
Channel Manager
Verizon Communications
Alpharetta, GA
08.2015 - 09.2023
- Drove 5–10% revenue growth, generating $300K+ year-over-year increase
- Managed sales pipeline and forecasted monthly performance to meet and exceed targets
- Led partner business reviews to align strategy, improve performance, and identify growth opportunities
- Developed and executed marketing initiatives (SEO, PPC, social media) to expand market reach
- Monitored KPIs and delivered data-driven insights to support strategic decision-making
- Strengthened partner relationships to improve retention and long-term revenue growth
Vendor Manager
Verizon Business Division
Alpharetta, GA
05.2010 - 08.2015
- Managed vendor relationships and operations across multiple partners to meet business objectives
- Led performance management initiatives, ensuring adherence to KPIs and service level agreements
- Collaborated with cross-functional teams to implement process improvements, reducing customer cancellations by 15%
- Increased sales performance by 10% through targeted operational and partner strategies
- Oversaw onboarding and performance evaluation of vendor partners to enhance productivity
Vendor Manager (Offshore Operations)
Verizon
Alpharetta, GA
- Managed offshore call center operations in the Philippines and Argentina
- Led vendor teams of 25+ employees, ensuring service excellence and target achievement
- Improved customer satisfaction scores to 90%+ and Net Promoter Score (NPS) to 9
- Recognized as top sales manager for 2 consecutive years with consistent revenue growth
- Negotiated vendor contracts and streamlined onboarding/offboarding processes
- Managed vendor relationships to ensure compliance with service level agreements.
Customer Service Manager
MCI Telecommunications
Alpharetta, GA
- Led a team of 48 employees in high-volume call center operations
- Launched inbound sales initiative converting 50% of service calls into sales
- Achieved top service manager recognition for performance and customer satisfaction
- Implemented operational improvements to enhance service delivery and efficiency
Education
Master of Science - Human Resource Management
Colorado State University
Colorado07-2017
Skills
- Strategic leadership
- Vendor management
- Sales strategy development
- Strategic Planning
- Operational efficiency
- Lean Six Sigma process optimization
- KPI monitoring
- Contract negotiation
- Compliance management
- Customer & Business Operations
- Claims resolution management
- Interdepartmental teamwork
Affiliations
- Society for Human Resource Management (SHRM)
- Delta Mu Delta Honor Society
- Golden Key International Honor Society
Certification
- Lean Six Sigma Green Belt – Six Sigma Global Institute (2023)
- Fundamentals of Lean – Lean Academy (2023)
Timeline
Claims Specialist
State Farm
04.2024 - Current
Channel Manager
Verizon Communications
08.2015 - 09.2023
Vendor Manager
Verizon Business Division
05.2010 - 08.2015
Vendor Manager (Offshore Operations)
Verizon
Customer Service Manager
MCI Telecommunications
Master of Science - Human Resource Management
Colorado State University